Dallas Call Center Is Ratchet From HR Down - Anonymous employee Nielsen Employee Review

1.0
Sep 7, 2015
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Can't think of anything positive. I had never experienced anything like this place.

Cons

There is no "Leader" at this facility period. The site leader resigned months ago and this place can't pay a QUALITY leader to come into this type of chaos. They hired an HRBP that is totally clueless about HR day to day operations. Not one employee at this facility has any respecially for Eric Pineda period! Turnover is beyond belief. This place is truly a revolving door on all levels. Please don't be fool by the rating you see of Nielsen Tampa location. Scroll down and focus on the Dallas Call Center ratings! It bad on all levels. Can't see this place surviving unless upper management comes in and start from scratch bringing in true talent and qualified staff not hiring for cheap!

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5.0
Apr 14, 2026
Recommend
CEO approval
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Pros

Was a great job with great benefits

Cons

No cons at all honestly

1.0
Apr 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Absolutley nothing. Which is a tragedy, because Nielsen was once an absolutely great place to work. I wanted to retire here. The culture used to be great, and I really loved being a part of this place. I loved my team, my management, and the people. Then along came the current CEO who is the classic example of a person who knows the cost of everything, but the value of nothing. He took over and ran the company full speed ahead in to the iceberg. And to try and save the sinking ship, he laid off literally thousands of highly experienced, highly trained, and highly engaged people to replace them with fresh overseas hires who know nothing about the company and expect them to be trained from the ground up to replace literally centuries of collective expererience and client relations. It's a disaster. This CEO shouldn't be trusted to run a lemonade stand.

Cons

Everything. Pay, job security, culture, management. Nothing is good here anymore. Don't take a job here unless you are truly desperate. And even then, it should only be as a stop-gap until you can find something else.

5
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