At Least The Coworkers Are Great - Customer Support Representative OpenTable Employee Review

The pay is far lower than what it should be, the term "customer support representative" was an inaccurate title of what the job really is, senior management is cliquey (including HR), email agents get paid the same amount as phone agents (now THOSE are customer support representatives), a lot of promises not fully kept, high turnover rate which makes things increasingly difficult when this company hasn't even got its feet on the ground for in-house support, and the trainer is not familiar with technical processes (just learned training classes are taught incorrect troubleshooting steps for one of the connection issues).