OpenTable Reviews | Glassdoor

OpenTable Reviews

Updated January 1, 2019
225 reviews

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3.5
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OpenTable Chief Executive Officer Christa Quarles
Christa Quarles
79 Ratings

Employee Reviews

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Pros
  • "No workplace is perfect, but it is overall a healthy culture with a lot of value placed in work-life balance" (in 38 reviews)

  • "Excellent atmosphere, great culture, fair compensation" (in 17 reviews)

Cons
  • "career growth is pretty much dead" (in 5 reviews)

  • "This is such a great place to work but I'm afraid that employees will continue to leave for equivalent roles elsewhere that pay significantly more" (in 4 reviews)

More Pros and Cons

  1. Featured Review

    "Best place I've ever worked"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at OpenTable full-time

    Pros

    Tremendous culture. Open and positive that strives to make each team member feel valued and focuses on their individual development

    Cons

    It can be difficult to get the gears moving on inter-departmental communication, but everyone is eager to have this.


  2. Helpful (1)

    "Sales Development Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at OpenTable full-time

    Pros

    Great company with good benefits

    Cons

    Opportunity for growth can be limited

  3. "So far so good"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at OpenTable full-time

    Pros

    so far so good at this moment

    Cons

    none at this moment, so far so good


  4. "Inside Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales Representative in Denver, CO
    Current Employee - Inside Sales Representative in Denver, CO
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at OpenTable full-time (More than a year)

    Pros

    OpenTable has a great work environment with little no micro managing. People are friendly and open to learning more about their co-workers. It’s also fun to work with some of the best restaurants in the country and help them be as successful as possible.

    Cons

    Job becomes incredibly tedious and it’s easy to get burnt out doing the same thing every day. There is not a lot of opportunity for growth depending on your location. Specifically in Denver once you reach inside sales there is nowhere to get but become a manager, but that’s difficult to attains given managers at OpenTable have incredibly low turn over


  5. "For foodie only"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at OpenTable full-time (More than 3 years)

    Pros

    There are free snacks, fruits, tea/coffee and drinks. Lots of fun and company dinner to boost morale.

    Cons

    Lack of career development. Not easy to move around.


  6. "Rock and roll over the years"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I have been working at OpenTable full-time

    Pros

    The company has a pretty good work-life balance, better than other FANG companies and others in SF
    Booking Holdings is the parent company and hence financially stable
    Shows positive profits every year
    Engineering efforts and talent is salutable
    It shows positive attitude for an Engineer to grow to it's best
    Loads of things to learn at OT and better learning experience than Facebook
    Complete exposure to the product side

    Cons

    Kayak-OpenTable relationships are very rocky
    Leadership at OT is unstable and on a path to doom
    Attrition is not good
    People leaving OT is higher than joining OT


  7. Helpful (1)

    "merging with Kayak"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineer in San Francisco, CA
    Current Employee - Engineer in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at OpenTable full-time (More than 8 years)

    Pros

    close to BART; lots of happy hours and alcohol (if you are up to it); new hires are welcome

    Cons

    career growth is pretty much dead. corporate culture was not well defined before, and now it is merging with Kayak (maybe a good thing). managers being silently promoted from one title to another but actual doers are ignored. internal survey (results not published yet) shows the spirit hit rock bottom (but now it can only grow form there, right?)

  8. Helpful (1)

    "Bilingual customer support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Denver, CO
    Former Employee - Anonymous Employee in Denver, CO

    I worked at OpenTable full-time

    Pros

    My favorite part about working at Opentable was most definitely the people. The Denver office has it's own feel for culture and atmosphere and it's absolutely a silo to HQ in San Fran, which can be a pro and con, depending on how you see it. They encourage you learn and grow, have great benefits like the ecopass. I also really enjoyed the collaboration between tech and support.

    Cons

    Even though they encourage everyone to learn and grow, growing within the company seems a bit hard. Especially for support members. They also have a very rigid attendance policy and there were a couple (not all) people in leadership positions that were truly insensitive to human problems and seemed to only care about hitting stats and measurements than making sure their staff is okay!
    As I mentioned above, the denver office most times gets the shorter end of the stick. There were many times I remember needing to speak to account managers or sales rep in SF and they weren't available because apparently they get happy hours and half days, while we are getting yelled at for a mistake or miscommunication that happened on their part. Also, because they don't have support teams in SF, they rolled out new campaigns, features and beta runs sometimes without letting the support team know this was happening and we'd get pissed off customers calling in about a feature we had no idea was already available, talk about lack of departmental communication. Also, if you are hired for any of their bilingual departments be ready to either translate or create new processes, they are still figuring it all out.


  9. "Great company and culture!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive
    Current Employee - Account Executive
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at OpenTable full-time (More than 5 years)

    Pros

    Great work-life balance, great pay for top performers, passionate about employees and restaurant partners.

    Cons

    Company department goals are not always aligned.

    Advice to Management

    Promote and train from within


  10. Helpful (13)

    "Culture change with turn over in management. Power plays. Low morale. High attrition. Lots of dysfunction."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Central location. Product has good potential and offers a great service to restaurants and diners.

    Cons

    High level of turn over with good people either being pushed out or leaving. Morale is very low with farewell emails every week. Vacuum of guidance from our top executives. Dysfunction all around.

    Advice to Management

    Enough with the “with every departure is an opportunity” and now is a great time for OpenTable. There is a reason why people are leaving. These internal events to help with employee moral are only band aids solutions that don’t address the real issues. Define a visión. Set clear goals and priorities and empower teams to deliver on these.