OpenTable Reviews | Glassdoor

OpenTable Reviews

Updated November 15, 2018
222 reviews

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3.7
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OpenTable Chief Executive Officer Christa Quarles
Christa Quarles
76 Ratings

222 Employee Reviews

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Pros
  • "No workplace is perfect, but it is overall a healthy culture with a lot of value placed in work-life balance" (in 38 reviews)

  • "Excellent atmosphere, great culture, fair compensation" (in 17 reviews)

Cons
  • "Majority of benefits focused on San Francisco/California - not consistent across states" (in 5 reviews)

  • "Weak senior management under the CXO position" (in 5 reviews)

More Pros and Cons

  1. Helpful (1)

    "Sales Development Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at OpenTable full-time

    Pros

    Great company with good benefits

    Cons

    Opportunity for growth can be limited


  2. "Rock and roll over the years"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I have been working at OpenTable full-time

    Pros

    The company has a pretty good work-life balance, better than other FANG companies and others in SF
    Booking Holdings is the parent company and hence financially stable
    Shows positive profits every year
    Engineering efforts and talent is salutable
    It shows positive attitude for an Engineer to grow to it's best
    Loads of things to learn at OT and better learning experience than Facebook
    Complete exposure to the product side

    Cons

    Kayak-OpenTable relationships are very rocky
    Leadership at OT is unstable and on a path to doom
    Attrition is not good
    People leaving OT is higher than joining OT

  3. Helpful (1)

    "Bilingual customer support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Denver, CO
    Former Employee - Anonymous Employee in Denver, CO

    I worked at OpenTable full-time

    Pros

    My favorite part about working at Opentable was most definitely the people. The Denver office has it's own feel for culture and atmosphere and it's absolutely a silo to HQ in San Fran, which can be a pro and con, depending on how you see it. They encourage you learn and grow, have great benefits like the ecopass. I also really enjoyed the collaboration between tech and support.

    Cons

    Even though they encourage everyone to learn and grow, growing within the company seems a bit hard. Especially for support members. They also have a very rigid attendance policy and there were a couple (not all) people in leadership positions that were truly insensitive to human problems and seemed to only care about hitting stats and measurements than making sure their staff is okay!
    As I mentioned above, the denver office most times gets the shorter end of the stick. There were many times I remember needing to speak to account managers or sales rep in SF and they weren't available because apparently they get happy hours and half days, while we are getting yelled at for a mistake or miscommunication that happened on their part. Also, because they don't have support teams in SF, they rolled out new campaigns, features and beta runs sometimes without letting the support team know this was happening and we'd get pissed off customers calling in about a feature we had no idea was already available, talk about lack of departmental communication. Also, if you are hired for any of their bilingual departments be ready to either translate or create new processes, they are still figuring it all out.


  4. "Great company and culture!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive
    Current Employee - Account Executive
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at OpenTable full-time (More than 5 years)

    Pros

    Great work-life balance, great pay for top performers, passionate about employees and restaurant partners.

    Cons

    Company department goals are not always aligned.

    Advice to Management

    Promote and train from within


  5. Helpful (10)

    "Culture change with turn over in management. Power plays. Low morale. High attrition. Lots of dysfunction."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Central location. Product has good potential and offers a great service to restaurants and diners.

    Cons

    High level of turn over with good people either being pushed out or leaving. Morale is very low with farewell emails every week. Vacuum of guidance from our top executives. Dysfunction all around.

    Advice to Management

    Enough with the “with every departure is an opportunity” and now is a great time for OpenTable. There is a reason why people are leaving. These internal events to help with employee moral are only band aids solutions that don’t address the real issues. Define a visión. Set clear goals and priorities and empower teams to deliver on these.


  6. "Going through change"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at OpenTable full-time

    Pros

    Good people, reliable product, decent work/life balance

    Cons

    Unclear path for future, change in leadership


  7. Helpful (7)

    "not what it used to be"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Approves of CEO

    I worked at OpenTable full-time (More than 5 years)

    Pros

    still many great people there, but many of the original greats are long gone

    Cons

    stuck. stale. not innovative enough. too corporate now with the merging of booking holdings and kayak. The glory days are over. Saturated market with high pricing and lots of competition and not nimble enough to make changes necessary to be competitive. The amazing cultural vibe is not nearly as strong as it once was.

    Advice to Management

    Get it done already! So many things have been talked about or promised and either not successfully launched or just kicked down the road year after year. You need to operate as a start up again and do whatever it takes to get the product to where it needs to be to be competitive. But don't lose sight of your people in the process. Without the team, you a have nothing

  8. Helpful (6)

    "Writing On the Wall"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at OpenTable full-time (More than 3 years)

    Pros

    Good work life balance
    Potentially interesting space

    Cons

    The consumer executive leadership is now run by Kayak.com
    The CEO is seemingly consumed by a pet project
    Other, more appealing brands are entering the space
    Promotions are not handled well and are underwhelming
    Pay equity between equitable roles is questionable
    Culture is largely corny happy hours

    Advice to Management

    Women in the workplace are important but this is not the business OpenTable is in. After a write down and a Kayak's takeover it should be obvious that big things need to change. Do a few things and do them well,


  9. "Amazing culture and people, great product and brand"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at OpenTable full-time (More than 5 years)

    Pros

    Great brand, everyone has positive things to say about OpenTable and the service they provide. The people here are what makes it so special. Everyone genuinely becomes friends and are so genuine and collaborative. Very special culture where everyone are really proud of the company. Amazing CEO

    Cons

    After the Priceline acquisition as well as OpenTable growing, it has become a lot more corporate. It tried hard to retain its start-up feel but some of the magic is starting to disappear due to Priceline management. Since retention doesn’t seem to be an issue here, there isn’t much room for promotion and raises unless you really push for it

    Advice to Management

    Proactively promote from within to retain good employees


  10. "SDR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Neutral Outlook

    I have been working at OpenTable full-time

    Pros

    Great work/life balance
    Excited to come to work everyday

    Cons

    No clear direction on where company is headed
    Difficult to move up
    Little room for growth


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