OpenTable Reviews | Glassdoor

OpenTable Reviews

Updated November 21, 2017
194 reviews

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3.9
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OpenTable Chief Executive Officer Christa Quarles
Christa Quarles
59 Ratings

194 Employee Reviews

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Pros
  • the work/life balance here has been fantastic (in 31 reviews)

  • Brilliant product, great culture, great people (in 15 reviews)

Cons
  • There are limited benefits and perks for a SF tech company (in 11 reviews)

  • The 401k plan is pretty bleak in comparison to many other companies in the bay area (in 7 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (5)

    "Great so far!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at OpenTable full-time

    Pros

    The culture here is very collaborative and mission driven. It feels like everyone is bought into the vision of the company, which makes it easy to come into work everyday and move the needle. This, to me, is evidenced by the tenure of much of the management and the quality of work that is done in many departments, especially product and engineering. Recently, the company has put a huge focus on culture and employee performance, which has been a breathe of fresh air to know that good work equates to career growth and rewards.

    Cons

    For a company that focuses on food and dining, some more perks to that end would feel more appropriate (but I guess not necessary). I would have more here but the company has been proactive about addressing issues and mine have been.

    Advice to Management

    Let's leverage our value of hospitality and ingrain it more deeply into our culture. More company events/activities/initiatives that bring different departments together.

    OpenTable Response

    May 19, 2017 – CEO

    Thank you for taking the time to leave a review. We do our best to cultivate a collaborative environment to allow our employees to thrive and are happy to hear this. We appreciate the feedback on our... More


  2. "I love working for OpenTable-Restaurant Services Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Restaurant Services Manager in Chicago, IL
    Current Employee - Restaurant Services Manager in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at OpenTable full-time (Less than a year)

    Pros

    Create your own schedule (you are still held to goals and expectations but working in the field you have a lot of freedom), work from home, Smart teammates that are there to help you no matter how small the question is, this job is not the same thing everyday there is always something new to learn, consulting with restaurants can be difficult but also rewarding, managers will listen to you always and also challenge you to find the answers. Overall I never thought I would say this but I truly love waking up and going to work. OpenTable has a strong culture, powerful CEO and is a leader in this industry for a reason, if you are interested in OpenTable just reach out to join a seat at the table.

    Cons

    Restaurant owners can be difficult to deal with. It really helps if you have either a background in restaurants or a strong passion for food. It would be nice if there were some more OpenTable perks (restaurant discounts, gym credit)

    Advice to Management

    Keep up the good work!

  3. "First Office Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at OpenTable full-time

    Pros

    Fun culture, monthly company wide happy hours, free snacks, competitive compensation, good work life balance,

    Cons

    Currently working under an incompetent supervisor.

    Advice to Management

    Pay close attention to who you hire.


  4. "Software Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Approves of CEO

    I have been working at OpenTable full-time

    Pros

    Talented professionals, good tech stack and meaningful work.

    Cons

    Compensation and Benefits are nowhere near to what other teach companies provide

    Advice to Management

    Try to do something about compensation and benefits if you would like to retain top talent.


  5. "Great place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Negative Outlook

    Pros

    Wonderful people and great food

    Cons

    Owner is cranky and cooks are mean

    Advice to Management

    Fire a certain assistant manager


  6. "Different since PCLN acquisition"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at OpenTable full-time (More than 5 years)

    Pros

    Fun Culture, nice office environment, flexible work schedule

    Cons

    No longer a startup, intense pressure to scale since acquired by PCLN. Hires experienced from outside rather than promote from within


  7. Helpful (1)

    "Great Work-Life Balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer
    Current Employee - Senior Software Engineer
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at OpenTable full-time (More than a year)

    Pros

    - the work/life balance here has been fantastic
    - generous with enrichment opportunities
    - genuinely concerned/active in regards to diversity

    Cons

    - sometimes scattered technical goals
    - should spend more time addressing technical debt (though really most tech companies needs to do this)

  8. "Great work atmosphere"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I have been working at OpenTable full-time

    Pros

    Transit pass, ongoing training, and great work environment.

    Cons

    Hours of operation but also understand it's a support center


  9. Helpful (2)

    "Project Coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at OpenTable full-time

    Pros

    Fun, fast paced environment, and great office location

    Cons

    Employee benefits below industry standard, general "clique-y" attitude amongst employees

    Advice to Management

    Amp up employee benefits


  10. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at OpenTable full-time

    Pros

    Awesome culture and people, everyone is knowledge and friendly.

    Cons

    IT job but with a call center pay.


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