OpenTable Reviews

Updated May 19, 2020

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3.5
54%
Recommend to a Friend
79%
Approve of CEO
OpenTable Chief Revenue Officer and Chief Technology Officer Andrea Johnston and Joseph Essas
Andrea Johnston and Joseph Essas
19 Ratings
Pros
  • "Compensation is one of highest in Los Angeles area, work life balance amazing, technology is state of the art(in 46 reviews)

  • "Excellent atmosphere, great culture, fair compensation(in 19 reviews)

Cons
  • "There are limited benefits and perks for a SF tech company(in 10 reviews)

  • "Kayak has control over the company now(in 8 reviews)

More Pros and Cons
  1. "Best Job I ever had"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Denver, CO
    Recommends
    Neutral Outlook

    I have been working at OpenTable full-time for more than 3 years

    Pros

    Positive, supportive environment: friendly management, supervisors and co-workers always willing to help, kind and patient. Relaxed, friendly working atmosphere.

    Cons

    The current Pandemic and subsequent fall out with mass restaurant closures sadly makes this company an uncertain employment option for long term. employment. Normally, career opportunities would be strong except for this fact. I do hope that this great company can hang in there during these trying times.

    Continue reading
    OpenTable2020-05-19
  2. "Average Employer"

    3.0
    Current Employee - Anonymous Employee 

    I have been working at OpenTable full-time

    Pros

    Nice Perks, nice office location and free snacks

    Cons

    Some managers are not well behaved. In some teams, the technology used is outdated.

    OpenTable2020-05-03
  3. Helpful (3)

    "Changed within 2 years"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Accounts Payable Analyst 
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at OpenTable full-time for more than a year

    Pros

    Company culture and flexibility is a pro

    Cons

    Merging with another company has created too much turnover and the choices in our department to follow and change to their systems and ways is creating issues and more work.

    OpenTable2020-02-13
  4. "Not bad"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Representative in Denver, CO
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at OpenTable full-time for more than a year

    Pros

    Fun place to work with a mostly good bunch of people.

    Cons

    On the phones, so it's all about volume with some people working the system to pad their stats

    OpenTable2020-02-04
  5. Helpful (5)

    "Don’t believe the hype"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Success Specialist in Denver, CO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at OpenTable full-time for more than a year

    Pros

    The diversity amongst the client base absolutely fascinating and an incredible joy to work with.

    Cons

    The ideology of OpenTable’s in house culture is truly ideal yet the true benefactors of that curtesy can be often extended to only a select group of individuals. Many of the empty’s things are considered top tier happen to be sub level at best.

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    OpenTable2020-01-20
  6. "Great place to work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Account Executive 
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at OpenTable full-time

    Pros

    Great team and people. Good pay and compensation

    Cons

    High stress / Sales environment

    OpenTable2019-12-31
  7. Helpful (1)

    "Great place, but low pay"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Denver, CO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at OpenTable full-time for more than a year

    Pros

    People and leadership are great!

    Cons

    Underpaying at all levels. Work from home opportunities are not available for this position.

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    OpenTable2020-01-11
  8. Helpful (5)

    "Fun atmosphere, but..."

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Denver, CO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at OpenTable full-time for more than a year

    Pros

    Great snacks & close to RTD, I have met some of the best friends I have here.

    Cons

    Extremely difficult to move up or out of support. Pay does not match market wage. Micromanaging. Inflexible attendance policy even with medical verification of illness. Complete lack of diversity in leadership. The values are there but the reality does not match up. Very cliquey and favoritism is apparent. Discouraging

    OpenTable2019-12-13
  9. Helpful (3)

    "Great people, but is lacking overall"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at OpenTable full-time for more than a year

    Pros

    The culture is great for anyone who's looking for positivity and diversity. The company takes complaints very seriously and will try to act as an advocate of the victim. The compensation is competitive. The company tries not to lay off employees. Career progression is good, up until you get into senior management. The relatively small engineering org makes it easy to have a large impact from day 1.

    Cons

    Engineering is seriously understaffed. They usually have teams a fifth the size of the same teams at similar companies. It usually results in a lot of overtime, stress and cut corners. On the other hand, the scope of the work is comparatively limited, so it's somewhat manageable. Leadership is conservative in their decision-making. They do not like to make big gambles, but given OpenTable is a market leader, that's not uncommon. They're also well aware of their position. Their tertiary benefits tend to pale in comparison to other companies (e.g. lunches, snacks, amenities). You pay for lunch on your own dime and the company rarely provides catered lunch.

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    OpenTable2019-10-25
  10. "Fun place to work!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Support Representative in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at OpenTable full-time for more than a year

    Pros

    Great culture and insurance

    Cons

    Low pay and difficult to advance

    Continue reading
    OpenTable2019-10-20
Found 263 reviews