OpenTable Reviews

Pros

Flexible Supportive A place to grow A place filled with learning The greatest job you could ever have

Cons

Being remote can be difficult, as you want to see your coworkers

Pros

-Emphasis on diversity and career growth -Extremely supportive team -Flexible and understanding with personal life

Cons

Pay is not as competitive as it could be

Pros

Great industry - great clients! Very flexible - can work from anywhere (remote or in office if near one) Good benefits Generous time off Fantastic colleagues across many departments

Cons

New-ish upper executive leadership negatively changed what previously was an awesome company culture Not very innovative product development

Pros

-Supervisors and coworkers were for the most part very supportive in you as a person and working towards improving yourself. -Believed in work life balance, though was hard to end your shift if you were on a call as your shift ended. -Pay was decent for first time call center job, and PTO was almost never denied in my experience.

Cons

-While remote training was long (two/three weeks), when put onto the live floor, it felt like there was still a lot of information was not known in how to resolve issues. -Employees outside of customer service did not understand procedure sometimes and would send clients (restaurants) for help that was not something we were able to fix or as a different department. -Shifts were based on performance and was not permanent. Changed every 6 months, so your team and supervisor changed as well too.

Pros

Great co workers and a very welcoming place for various cultures.

Cons

Terrible management, inability to grow and advance in the company even if you more than excel in your position.

Pros

Good pay and my co-workers were fantastic

Cons

The environment was toxic and I had to leave before my mental health got worst

Pros

The people! Everyone has been very welcoming and willing to help me learn my role in my first 60 days.

Cons

A lot of information to learn and grasp, but I wouldn't call this a "con" as much as a challenge

Pros

There are a lot of very smart people in the company.

Cons

In Q2 and Q3 2022 there were quite a few changes in leadership. The CTO left, followed by the head of diner product and others. The people who have since been promoted are not up to the job. They have a very abrasive communication style, fail to communicate their vision, and (maybe most importantly) don't have a firm grasp on the metrics.

Pros

Flexible schedule and diverse team

Cons

Nothing negative to say about them

Pros

- You have a set schedule but keep in mind it changes every 6 months. - Managers can be really nice, not sure if you can really trust them though. - There is room to move into other positions although not sure how much of a pay increase you would get in the positions that is right above support. - Overall, not a bad company to work for if you do not mind the low pay of course. - No one expects you to work more than you are scheduled. They take work/life balance pretty serious. - Sometimes you get the opportunity to get same day PTO if you win. - Majority of the times, it is not that busy so if there are enough agents on the floor then you will get breaks between phone calls but if there are not enough agents then you may get calls back to back.

Cons

- If you are not bilingual, you will get paid $17 an hour and $19 if you are bilingual. - Daily schedules could be really unfair sometimes. Schedules are supposed to be split up between phones, chats and emails but you may get the whole day or majority of your day on phones while other people have a lot of chat and email time. I would really love to know how they determine the daily schedule changes. Wouldn’t be surprised if it was favoritism and they pick and choose who does what. - Training could be a bit better, it was short and felt like it was too quick. With all of the info you have to learn working on the restaurant side, you will not be really comfortable with the product until months later.