Pros
- You have a set schedule but keep in mind it changes every 6 months. - Managers can be really nice, not sure if you can really trust them though. - There is room to move into other positions although not sure how much of a pay increase you would get in the positions that is right above support. - Overall, not a bad company to work for if you do not mind the low pay of course. - No one expects you to work more than you are scheduled. They take work/life balance pretty serious. - Sometimes you get the opportunity to get same day PTO if you win. - Majority of the times, it is not that busy so if there are enough agents on the floor then you will get breaks between phone calls but if there are not enough agents then you may get calls back to back.
Cons
- If you are not bilingual, you will get paid $17 an hour and $19 if you are bilingual. - Daily schedules could be really unfair sometimes. Schedules are supposed to be split up between phones, chats and emails but you may get the whole day or majority of your day on phones while other people have a lot of chat and email time. I would really love to know how they determine the daily schedule changes. Wouldn’t be surprised if it was favoritism and they pick and choose who does what. - Training could be a bit better, it was short and felt like it was too quick. With all of the info you have to learn working on the restaurant side, you will not be really comfortable with the product until months later.