Decent pay, but very stressful role - Customer Service Representative OpenText Employee Review

3.0
Aug 14, 2023
Recommend
CEO approval
Business Outlook

Pros

--Great benefits --My manager was really nice and understanding

Cons

--A very unhealthy work culture especially for a CSR where you can't even take breaks when you need them, but rather at times assigned to you --They let their customers mistreat their employees, and not standing up for their employees who are simply doing their job --The role is very stressful

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OpenText Response
2y
We appreciate you taking the time to share your feedback with us on Glassdoor. We take all comments seriously and use them as an opportunity to improve our work environment. We are concerned to hear about your perception of an unhealthy work culture, we want to assure you that your well-being is of utmost importance to us, and we are committed to creating a positive and supportive workplace for all our employees. Stress is a concern we take seriously and are actively working on providing resources and support to help manage and alleviate this. We genuinely value your input and would like to invite you to an open dialogue. If you are comfortable, we encourage you to reach out to your HR representative or supervisor to discuss your concerns further. Your well-being and job satisfaction are essential to us, and we are committed to addressing the issues you've raised.

Explore other reviews about OpenText

5.0
Apr 5, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Friendly management, no hierarchy management , support for employees during sick

Cons

Kind of Still old rules for management

1.0
Jun 26, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

You get a paycheck. Some of the people are nice but don’t trust anyone.

Cons

Exec leadership is awful. Always putting out the positive party line but it is all lies. Products are so far behind competitors. No investment in product or marketing. Senior executive leadership team shuffles around their “good old boy” comrades to new roles instead of retiring them or holding them accountable. The internal politics with everyone back stabbing each other to manage up and keep their jobs. Leadership is just doing what the board chair tells them to do. It is all about self promotion vs doing the job. They like to blame the previous CEO but he has been gone a year and it has only gotten worse. OpenText likes to brand itself as top company to work for , I say STAY AWAY!

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