OpenText Reviews | Glassdoor

OpenText Reviews

Updated April 28, 2017
792 reviews

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3.0
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OpenText CEO and CTO Mark J. Barrenechea
Mark J. Barrenechea
433 Ratings

792 Employee Reviews

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Pros
  • They believe in a strong work/life balance and it's a very positive atmosphere (in 110 reviews)

  • Work from home option as and when needed (in 23 reviews)

Cons
More Pros and Cons

  1. Featured Review

    Helpful (8)

    "Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at OpenText full-time (Less than a year)

    Pros

    The environment is great, people are hard working and friendly to each other. There is no micro-management! The company is fair to its employees and have good communication regarding its goals and acquisitions. The employees are generally loyal to OpenText, this says something very nice about OpenText!

    Cons

    It would be nice if colleagues would be able to meet each other at least once per year!


  2. Helpful (1)

    "Project Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    No opinion of CEO

    I worked at OpenText full-time (More than 3 years)

    Pros

    Many employees are able to work from a home office with little micro-managing if they are achieving their objectives and goals.

    Cons

    Since the OpenText acquisition significant cost-cutting and minimal raises.
    Can be a high-pressure environment when sales and management over-commit to win the deal.

    Advice to Management

    Provide the resources needed when requested so that teams can meet their goals.
    Be sure adequate resources are available to deliver customer projects on time and with quality.


  3. Helpful (1)

    "OpenText SC Managers"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Consulting Solutions Manager in San Diego, CA
    Current Employee - Consulting Solutions Manager in San Diego, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at OpenText full-time (More than 5 years)

    Pros

    Great rewards programs and spiffs, decent salary.

    Cons

    A ton of systems and policies and make progress slow and a painful churn.

    Advice to Management

    Clean up processes. Risk management is one thing, but employees are not risk alone.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (20)

    "Where sales careers die"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Enterprise Sales in New York, NY
    Current Employee - Enterprise Sales in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at OpenText full-time (More than 5 years)

    Pros

    Lots of products to sell.
    Many potential customers.
    Remote based work culture.
    Flexibility.
    Entrepreneurial.
    Potential growth via partners.
    Some solid AEs out there.
    A few good SEs. But very short staffed.

    Cons

    If you are a senior sales executive, then this applies to you:
    - No promotions. This company strongly prefers to hire from the outside. If you're looking to grow your career… Trust me… This is not the place. The recruiter will lie about this. The head of global enterprise sales will too.
    - Less than 10 percent will hit their number. This has been consistent for many many years. Ask to see the numbers…
    - No raises.
    - Heavy emphasis on KPIs.
    - Weak nit-picky expense policy (daily per diem for meals is insulting).
    - Unethical behavior at the sales management level is tolerated.
    - Must be political internally to get ahead. Results and consistent performance won't matter.
    - Sales VPs only care about themselves. They do not serve the team or the front line. So be prepared to continually kiss butt. I can't do it.
    - Truly useless sales management. Ivory tower "us vs. them" mentality of VPs vs. reps.
    - Our top performers are leaving in droves. Never a good sign.
    - Extremely short staffed (for over a year) in sales support.
    - This stinks.

    Advice to Management

    I am very disappointed in the company. I really believe management does not care about the team. They do talk a good game. It saddens me that I have to write this.


  6. Helpful (3)

    "very top down, nickel and dimming organization"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Ramon, CA
    Current Employee - Anonymous Employee in San Ramon, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at OpenText full-time (More than a year)

    Pros

    hard to find any... seriously...

    Cons

    very top down, admin heavy, weak management (left today, right tomorrow), feels like a 150,000 employees company, process heavy, ridiculous nickel and dimming...

    Advice to Management

    Growth by M&A is meaningless... we have dozens of VPs who do nothing but regurgitate what the CEO says, hundreds of sr. directors that waste budget on useless initiatives instead of focusing one fewer ones, fund them better and do them proper...


  7. Helpful (5)

    "If you are considering sales position consider this..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Enterprise Sales in New York, NY
    Former Employee - Enterprise Sales in New York, NY
    Doesn't Recommend
    Disapproves of CEO

    I worked at OpenText full-time (More than 3 years)

    Pros

    3 weeks vacation--if you get the chance to take it.
    Solid legacy software--on the ECM side of the equation.

    Cons

    Many.

    First, there has been an exodus of sales support and sales engineers. This makes is very difficult to get resources for sales calls, but also, as a sales person, you are expected to do A LOT of heavy lifting on your own.

    Secondly, because of all the acquisitions, many products are not well-supported and/or do not have any subject matter experts within the company anymore. It is no secret that OpenText acquires companies, collapses the SG&A into Waterloo and then gets rid of as many redundant employees as possible. This is not a bad model, as CA and other software companies have run this playbook before, but once a company has come on board, it is very interesting to see how many people are really left after 18 months.

    Thirdly, sales compensation plans are reasonable but the hottest product, DAM you must split sales commissions with an entirely different organization. Not many companies are buying large-platform on-premise software (Net-new customers), so the best chance of getting a new logo is with the Digital Asset Management software. Too bad you only get 50%.

    Finally, Cloud sales are few and far between. There has been a lot of emphases placed on selling Cloud-based deals, but the reality is, very few transactions take place. This is because the Cloud team is separate from the sales team and everything must go through them in order to get a deal done. It simply takes too long and it is, too convoluted.

    Advice to Management

    Sales management is really all about micro-managing. If you like filling out reports, being measured and continually scrutinized for your pipeline, then this is the place for you. First line managers get beat up pretty badly over their pipeline and that just flows downhill.


  8. "High load, complex issues in a nice environment with overall friendly people."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Technical Analyst in Ontario, CA
    Current Employee - Senior Technical Analyst in Ontario, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at OpenText full-time (More than a year)

    Pros

    Nice environment, company does some nice things. Benefits/compensation, learning complex software, solving complex problems for big industry. Free coffee and tea.

    Cons

    Looking at screens all day, no privacy, usual same conversations take place, high stress, high workload. Always feel watched. Caf is expensive, it should be cheaper. Its true they make the performance grade seemly scale to your ability and most points on arbitrary demands, making it hard to move up for being good. People hired in higher senority position often do not produce more. It is a hard job and demand is over-the-top, they expect professionals and should compensate all accordinly.

    Advice to Management

    Over all management is pretty good. Its a tough job with limited privacy, compensation is what you have to offer.


  9. Helpful (1)

    "Opentext from a techie"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Service Technician in Rochester, NY
    Former Employee - Service Technician in Rochester, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at OpenText full-time

    Pros

    Good people to work with, decent support and compensation.

    Cons

    Bureaucracy is horrible, documentation hit and miss, and people are employed across the world so you're not guaranteed to work with them in the office.

    Advice to Management

    Work more on developing existing talents rather than getting new products.


  10. Helpful (9)

    "Not a good place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at OpenText full-time

    Pros

    For some people, a nice boss is the more important thing. I had a nice boss, and some nice people to work with.

    Cons

    1) high level management is not good. They wanted to buy more companies to made Opentext bigger only. They did not care what to buy, the laid off.
    2) lower level managers care about their own job only. They didn't care what caused the problems with the products. Middle level managers don't know how the product(s) should change to have a better market.
    3) former employee got laid off, then apply for a perfect match position. No response from hiring manager.

    Advice to Management

    Managers need to know how to make competitive products, and watch other managers instead of laying off non-manager employees only.


  11. Helpful (11)

    "Toxic, Stressful, Scary Environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Addison, TX
    Former Employee - Anonymous Employee in Addison, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at OpenText full-time

    Pros

    I have worked with one of the biggest products in Addison, Texas. It was a pleasure working with some of the team members and other team's members. But its impossible to survive if you are not one of the incompetent, overpaid members in your manager's inner circle.
    Overall, demotivated workforce and culture of bad managers.

    Cons

    Lots of nepotism. A definite caste system. Regular employees are tolerated, overworked, underpaid, treated as inferior. Situation creates back stabbing among regular employees attempting to gain favor.

    People with no technical skills are in high technical positions for years because of a favoritism system running in the team. Employees with fake roles are also eligible for senior positions.

    Advice to Management

    Architects are forced to resign whereas DBAs with fake resumes reign either because management doesn't care or doesn't know how.


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