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OpenText Reviews

Updated January 19, 2018
1,004 reviews

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3.0
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OpenText CEO and CTO Mark J. Barrenechea
Mark J. Barrenechea
563 Ratings

1,004 Employee Reviews

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Pros
  • They believe in a strong work/life balance and it's a very positive atmosphere (in 144 reviews)

  • Very flexible with Dress Code and work from home policies; (in 38 reviews)

Cons
  • Work/ life balance can be challenging (in 26 reviews)

  • Senior management rarely listen to criticism or implement real change to ongoing problems (in 33 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (49)

    "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at OpenText full-time (Less than a year)

    Pros

    The environment is great, people are hard working and friendly to each other. There is no micro-management! The company is fair to its employees and have good communication regarding its goals and acquisitions. The employees are generally loyal to OpenText, this says something very nice about OpenText!

    Cons

    It would be nice if colleagues would be able to meet each other at least once per year!


  2. "Sales Operations Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Deal Desk Analyst in Pleasanton, CA
    Current Employee - Deal Desk Analyst in Pleasanton, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at OpenText full-time (More than 5 years)

    Pros

    Nice work and home balance, with flexible remote work option.
    Great work atmosphere

    Cons

    No room for increase
    Change in role responsibilities since acquired by OT

  3. Helpful (1)

    "It's ok"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Consultant
    Current Employee - Consultant
    Positive Outlook
    Approves of CEO

    I have been working at OpenText full-time (More than a year)

    Pros

    Company is constantly buying new software companies
    Good looking plan for the future

    Cons

    Management in my organization is horrible


  4. "A growing company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at OpenText full-time

    Pros

    Opportunity for growth in the B2B business
    Service Management Maturity level higher than most companies.

    Cons

    Cohesiveness and onboarding processes between newly formed teams and current teams needs maturing.


  5. "Still finding its place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in Dublin, CA
    Current Employee - Senior Manager in Dublin, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at OpenText full-time (More than a year)

    Pros

    Great people and great spirit. The CEO is a visionary and inspiring.

    Cons

    Frequent acquisitions means operations more chaotic than they should be for a company of this age and size.


  6. Helpful (1)

    "Director Supply chain"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Global Director in Atlanta, GA
    Current Employee - Global Director in Atlanta, GA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at OpenText full-time (More than a year)

    Pros

    Stable Company - no worries about them going out of business

    Cons

    Not as integrated as they should be - Executive level not fully in touch with the feet on the street

    Advice to Management

    Get involved at the front lines -


  7. Helpful (4)

    "Guidance Software acquired by OpenText - change afoot"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing in Pasadena, CA
    Former Employee - Marketing in Pasadena, CA

    I worked at OpenText full-time (More than a year)

    Pros

    There were / are some high quality people at the company who wanted to do right and win. There was a baseline technology Guidance Software had built years ago that enabled the ongoing success of the organization in limited markets - mainly the law enforcement and government industries.

    Cons

    The issue was a lack of a clear strategy (as Guidance Software) based on having no clear market direction for the future, a floundering and unfocused management team (who was focused 100% on Wall Street and dealing with the infighting caused by the outsted founder who remained a major shareholder) nor an understanding of the quickly changing security market dynamics (hello Carbonblack!), nor the competitive environment.

    All these distractions caused product development to suffer and along with it everything else. Pockets of people had the knowledge necessary to make positive changes but leadership was somehow not able to cull it in a manner that helped the company make strategic moves in the right direction. As new revenues stagnated, OpenText came along to acquire the company in what appeared to many as a grab for the company's backend technology and historical Fortune 100 customer base. The acquisition was not necessarily a bad thing for everyone, as OpenText has many different strengths it can bring to bear as a global software company. But 6 months post-acquisition, the rumblings remain about a lack of clarity of how the Guidance product set will fit within the larger OT umbrella. Likely OT is looking to integrate a few cherry picked technologies to keep the customers and slough everything else by end of 2018.

    I suspect the company will need some more time to become stable before its ready for a very ambitious person to take this on. It seems to be a place where more people are leaving than excited about coming to work. There remains a lack of clarity of vision and strategy after the acquisition and an understanding of where security really fits within the larger OpenText model.

    Advice to Management

    Develop a clarity of mission around the security set that resonates with the team in Pasadena and can be executed upon in 2018.

  8. Helpful (2)

    "Product Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at OpenText full-time (More than 8 years)

    Pros

    It was a great, fun and exciting company to work for, for many years.

    Cons

    Changes to Management made it rigid and very cost conscious.


  9. Helpful (10)

    "not sure what this company's overall goals are"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Austin, TX
    Current Employee - Software Engineer in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at OpenText full-time (More than a year)

    Pros

    decent office space - generous coffee selection -

    Cons

    lack of communication - real communication - they are great at presenting feel good stories - but forget about getting guidance and goals for the company. Seems like the acquisitions are buy it and forget it after thought. You know like all those trinkets you pick up at the local swap meet or flea market. never to be seen again. I believe Forbes said - slow death of 1000 cuts.

    Advice to Management

    when you have an acquisition, have a plan and communicate it to the people you are on boarding. Without it there is no hope for a good future.


  10. "A review of Guidance Software (current acquisition)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at OpenText full-time (More than a year)

    Pros

    - The CEO had great vision at the time but was overshadowed by day to day managements own ideas and implementation

    - Technology is still great and rock solid

    - Grand brand awareness from customers and industry experts

    - Great people in pockets across the company with heavy knowledge and expertise for learning and shadowing (when and if given the opportunity)

    - Remote employee and no hassle travel booking and reimbursement was great

    Cons

    - Technology starting to age compared to the industry and market. Keep innovating and they should be able to keep up and maintain share but the look and feel (per customers) is starting to show

    - No team feel or teammates. It was every person for themselves and saw constant back stabbing within our West territory team. At times even encouraged by management and senior management

    - Sales leadership was replaced with the prior CEOs buddies that completely changed the engagement and message of the company internally

    - The West sales team leadership I have never encountered (in my pretty lengthy tech career) a more abusive, hostile and outright nasty environment and self serving mentality with no care of direct reports or any professionalism. Hopefully OpenText addresses based upon prior and current employee feedback and prior HR was not helpful and only encouraged positive reviews on Glassdoor (an actual company initiative at one time).

    Advice to Management

    Reevaluate all the leadership in place and get rid of the egos of the past to grow and move forward.

    People are motivated by leadership and coaching, not demeaning put downs from everything I saw and witnessed.

    Company cultures can't be changed because you tell people and want them to, attitudes, results and employee work, life, balance does.


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