Customer Service Rep for 3.5 years | No Career Growth! - Customer Service Representative Optum Employee Review

Great company to work with Good work life balance Good pay package

Neee to focus on new growth

Remote work flexibility, supportive coworkers.

Chronic understaffing that leads to constant burnout Leadership behavior is inconsistent, unaccountable, and often dismissive Nepotism heavily influences promotions and opportunities Raises and bonuses are rare or nonexistent despite increasing workloads Workload expectations are unrealistic and unsustainable Company talks about mental wellness but does not practice it internally Extremely limited EAP benefits that offer little real support Employees are not acknowledged, respected, or meaningfully recognized High turnover due to poor culture and lack of investment in employees