Good position - Third Party Optum Employee Review

4.0
Mar 1, 2019
Recommend
CEO approval
Business Outlook

Pros

Variety of calls across the nation. Solid work hours with options to renew special memberships for bonus. Always work to be done here.

Cons

Consistent calls where people talk in detail hours upon end. Always new calls that you never hear from again. Much reading and repetitive answering of complaints.

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5.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Work life balance is good

Cons

Compensation is below industry average for tech

1.0
Jun 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Difficult to say many positives, as most of the current field staff has either resigned or currently interviewing for other positions.

Cons

Office management, upper management within the company leave staff with unfulfilled promises, ineffective communication, lack of response to questions and concerns that staff members ask on a weekly basis. This office has such high turnover with obvious lack of concern by any of the higher ups within LHC group, Optum, Amedisys. These 3 companies are merging or UHC is purchasing- upper management is unable or unwilling to share exact plans which has been adding to overall anxiety, uncertainty within this office. As staff we continue to be told ‘just hang tight, things will get better’.

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