Work life balance has been great, and pay is not bad.
Cons
I expected a better benefit in health insurance for, y'know, working at a health insurance company. However, it is a US-based health care company and the benefits kind of represented how that goes.
Optum Response
2y
Thank you for sharing your feedback. I’m happy to hear about your positive experience regarding work-life balance and pay. We take pride in ensuring our employees have a healthy
work-life balance.
Very good culture and managers are very helpful, good work benefits
Cons
not much movement or increment
3.0
Jun 4, 2026
Anonymous employee
Current employee, more than 10 years
Recommend
CEO approval
Business Outlook
Pros
Some very talented people give so much of themselves to the company, the clients and their co-workers. I work with (and have worked with) some excellent, smart, supportive people.
Cons
Too many layoffs. Upper management is clueless about how the day to day work gets done, what it takes to make certain changes to processes, and how to treat employees. Some are great. Mostly, they just look at numbers. So many of us have been doing our jobs long enough to know what is needed for certain requests. But we don't get a voice. We just have to do it and suck it up. They are firing ('reduction in force') all of the seasoned staff and let the rest deal with the fall-out. So many teams are losing good people but those people are training their off-shore replacements before they are told about being cut. So how is that a reduction in force? It's just a reduction in payroll numbers. Everyone is on edge just waiting for the next axe to fall. And we have to try and learn or teach another role with less experienced people and more work. It's crazy. On milestone anniversaries, they send an email recognition but once the milestone gets to over 15 years, you are a target. Pay and benefits are fine by me. Raises are practically non-existent, even after layoffs and asking employees to take on more responsibility. that's messed up. They talk about work/life balance but that doesn't trickle down to the actual workers who are so stressed they fear for their jobs if they don't do the extra mile. Many of us are just hanging on instead of quitting so we can at least get some severance. Others are actively looking.