Employees are not a priority (Madison bldg , Seattle,Wa) - Medical Assistant Optum Employee Review

1.0
May 21, 2025
Recommend
CEO approval
Business Outlook

Pros

Free bus card Free parking Spacious work spaces Restaurants within walking distance and convenience of a cafe in our lobby Friendly clients 1 hr lunch breaks Great providers to learn from

Cons

- Pay rate $22/hr one of the lowest in the industry. Medical assistants are not valued here. -Management does not visit our site to improve quality of our facility - Equipment always fails with promises to find replacements - we are always short of help, resulting in frequent burnout - company took away coffee and utensils to save money - company doesnt give employees retention bonuses, the previous company the polyclinic gave these out on a regular basis - optum does not do alot of team building or employee appreciation events - any time an employee thinks of an idea to boost morale and to lift spirits their ideas get dismissed - We are asked to complete yearly surveys, they dont achieve us anything. These are used to prop up the company to show how exceptional leadership is doing even though they could not be counted on. -health insurance is expensive through this company, provided by its parent company united healthcare (not only do we work for them, we buy their insurance with high deductibles and high premiums. Co pays for specialty services can be $50 out of pocket

Explore other reviews about Optum

5.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Work life balance is good

Cons

Compensation is below industry average for tech

1.0
Jun 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Difficult to say many positives, as most of the current field staff has either resigned or currently interviewing for other positions.

Cons

Office management, upper management within the company leave staff with unfulfilled promises, ineffective communication, lack of response to questions and concerns that staff members ask on a weekly basis. This office has such high turnover with obvious lack of concern by any of the higher ups within LHC group, Optum, Amedisys. These 3 companies are merging or UHC is purchasing- upper management is unable or unwilling to share exact plans which has been adding to overall anxiety, uncertainty within this office. As staff we continue to be told ‘just hang tight, things will get better’.

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