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Tremendous Potential- Ruined by Bad Leadership - Analyst PSCU Employee Review

1.0
Oct 6, 2021
Recommend
CEO approval
Business Outlook

Pros

Benefits, flexibility, bonus. There are definitely some gems in Leadership- just very few. Strong E, C team with great business acumen. Company has responded well to recent events.

Cons

Career development/advancement (pretty much left to figure it out yourself) management loves to toot their own horn, yet does not know what is really happening in their departments. The company is going through an identity crisis- wants to be this new-school, people-first, employee-friendly organization to "attract top talent," but does not have the leadership in place to do so. Too many managers, not enough leaders. Not enough mentors. It's still very much cut-throat corporate america politics everywhere, but one can tell the company is trying to move away from that, just hasn't happened yet. There is clearly a disconnect from the very top down to lower-level leaders. You can't force engagement and culture is cultivated, not what the company wants to claim it to be.

Explore other reviews about PSCU

5.0
Nov 3, 2024
Recommend
CEO approval
Business Outlook

Pros

Nice company to work for

Cons

None so far that I saw

4.0
Feb 28, 2024
Recommend
CEO approval
Business Outlook

Pros

The company's culture is inclusive, they are very good at soliciting feedback from employees, they utilize Clifton StrengthsFinder, they are trusting and empower employees to be at their best. They offer Tuition Reimbursement and have Mental Health programs and several other wellness programs that employees are encouraged to participate in. PSCU is consistently working on employee engagement programs and DEI initiatives. The organization is truly caring of their staff. Employees are recognized often for their good work.

Cons

There is a tendency toward a falsely positive façade in my division. There are many system related challenges in the Contact Center, which makes it challenging to train new employees. There are times when poor behavior is overlooked and seems not to be addressed appropriately, or it is inconsistent. Often there are team members that are not recognized for their efforts and others that are not held accountable. There are times when team members let others take the work they don't want to do, because it is not work that is highly recognized.

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