PSCU Reviews | Glassdoor

PSCU Reviews

Updated April 17, 2019
280 reviews

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3.8
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PSCU President and CEO Charles E. Fagan, III
Charles E. Fagan, III
96 Ratings

Employee Reviews

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Pros
  • "Smoothie bar nice supervisors good benefits" (in 25 reviews)

  • "They treat everyone with great respect and I embrace the fact that I can have a real work/life balance" (in 11 reviews)

Cons
  • "There's very little work-life balance with even less pay or opportunity for advancement" (in 10 reviews)

  • "You couldn't have your phone on the floor of the call center" (in 13 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (1)

    "Embodies the true spirit of Credit Unions"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PSCU full-time (More than a year)

    Pros

    Innovative company
    Cares about employees
    Engaged management
    Delivers on commitments
    Competitive salary and benefits
    Career growth opportunities

    Cons

    No Cons at this time

    Advice to Management

    Stay focused on the people and keep up the great job of serving our Member Owners!


  2. "Good management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Data Analyst in Tampa, FL
    Current Employee - Data Analyst in Tampa, FL
    Approves of CEO

    I have been working at PSCU full-time (Less than a year)

    Pros

    Flexible
    Understanding
    Good environment
    Lot of perks
    Good cafeteria

    Cons

    Lach of resources
    Less pay
    Less opportunities

  3. "Pros and cons"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bank Fund Representative in Allen Park, MI
    Current Employee - Bank Fund Representative in Allen Park, MI

    I have been working at PSCU full-time (More than 3 years)

    Pros

    Great friends
    Great food
    Great holiday party
    Bonus
    Incentives

    Cons

    Mandatory Shift bids
    Favoritism supervisors
    False promises
    Unorganized way things are done

    Advice to Management

    Listen to the representatives


  4. "Pay is good for starters"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at PSCU full-time (More than a year)

    Pros

    A lot of Overtime hours

    Cons

    Calls can be over the top


  5. "MEH"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Phoenix, AZ
    Former Employee - Customer Service Representative in Phoenix, AZ
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at PSCU part-time (More than 3 years)

    Pros

    Fun Environment, Good Benefits, Nice work environment

    Cons

    Drama, Busy all the time, Harsh reviews, Dealing with money so customers are always mad.


  6. "Pscu"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative

    I have been working at PSCU full-time

    Pros

    They had a relaxed environment all things considered.

    Cons

    You couldn't have your phone on the floor of the call center.


  7. "Stay Away"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Member Services in Saint Petersburg, FL
    Former Employee - Member Services in Saint Petersburg, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at PSCU full-time (Less than a year)

    Pros

    Not many, the recently updated their cafe, PTO is okay.

    Cons

    Where do I start? The department is highly unorganized, the pay is very low even thought they tell you they are competitive. If overtime is needed, they require you to work it. You don't get a choice. If you are off that day, you will have to come in for 4 hours, but the people who are working that day only have to do two hours of overtime. The hours are long...You will work a 9 hour work day, with two 15 minute breaks, and a 30 minute lunch. They can't seem to keep anyone there. Out of 8 people in my training class, only 5 remain. Other classes have had 18 people start, and they have 2 out of that class. Out of training they tell you that you will have support with floor walkers, but this does not happen. There is no support for when you have a question, and when you call the help line they are rude and treat you poorly. You constantly have to refer the member back to the credit union. You are able to assist the member calling in only about 50%-60% of the time. The other time is just referring them back to their credit union. Basically you're an operator.

    Advice to Management

    Raise the pay, in an interview have the interviewee shadow someone who is taking phone calls so they get an idea of how the environment is. Fraud Prevention does this, and it gives a real perspective on day to day job life. Be transparent when conducting an interview. Let the interviewee know that the job is stressful, back to back calls, you are really just an operation since you cannot help 100% of the time.

  8. "Low salary based on market, less than median benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Debit Business Analyst in Tampa, FL
    Former Employee - Debit Business Analyst in Tampa, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at PSCU full-time (More than 5 years)

    Pros

    Great campus and amenities, convenient location and access to Interstate

    Cons

    Country Club "old school" management practices

    Advice to Management

    transparency


  9. "Great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Fraud Detection Representative in Saint Petersburg, FL
    Current Employee - Fraud Detection Representative in Saint Petersburg, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PSCU full-time

    Pros

    Amazing company! You can make this company your career

    Cons

    There are no cons to provide at this time

    Advice to Management

    I’d love to remain working with this company for as long as I possibly can.


  10. "easy job, terrible point system"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Member Services in Allen Park, MI
    Current Employee - Member Services in Allen Park, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PSCU full-time (Less than a year)

    Pros

    Super easy and stable job. the company really actively engages with the employees

    Cons

    90% of the people who don't work here anymore, are due to the crappy attendance policy. you better hope you never have an emergency and need to miss a couple days

    Advice to Management

    nothing. they are great