Challenging, but not worth it in the end. - Senior QA Engineer PayPal Employee Review

2.0
Sep 9, 2011
Recommend
CEO approval
Business Outlook

Pros

- Learned alot, so many changes and different technologies brought in, had to learn or sink - Allowed telecommuting, very flexible with hours as long as you are available when they need you and you meet your deadlines - Nice offices and equipment - free breakfast foods, and starbucks coffee - Decent benefits and compensation - Meet some good smart people - paid month long sabbaticals after 4 years, if you can make it that long

Cons

- Lack of finding a solid process and sticking to it. Never seen a company that loves to make so many changes to their processes that only a few people might have an idea how it works, and then chastise anyone who doesn't follow it. It should be a clue when 90% of the people are having problems figuring out what they need to fill out, request, send in etc every release! - Need better managers that are more technical and understand their depts, most are just Yes folks for their managers, they act like they are really concerned and then do nothing. - Better communications between depts. Teams working on the same project, are very detached and very hard to get them to work with you in a timely manner. - Horrible training process, very fragmented and incomplete. They like to throw a new guy on a project and give them little or no support because they need a body to put on it. - If your manager is from India and you are American, your chances for promotion are little to none if you aren't from India and their are other folks from India on your team as well. No matter how well you perform. Also, I found out from India co workers, if you are not from the same area in India they are, you wont get a promotion from them as well.

Explore other reviews about PayPal

5.0
May 7, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good work life balance. Lot of opportunities to learn

Cons

Company is in transition mode

2.0
Apr 13, 2026
Recommend
CEO approval
Business Outlook

Pros

PayPal has a lot of potential. It has two very strong brands in PayPal and Venmo with significant awareness and user bases that other companies envy. There are pockets of teams that are really pushing the envelop to reimagine what PayPal and Venmo could be—especially the Venmo team—and to move with speed given the company must stay focused and not waste time with Apple Pay, Shop Pay, and so many other competitors nipping at PayPal's heels and aggressively taking market share.

Cons

While some teams are pushing to self-disrupt and are moving fast, too many teams—and I'd argue the majority of the company–are living off of PayPal's laurels from the late 2010s through the pandemic. The culture and mindset have to change for the company to remain competitive. Otherwise, they are the Titanic and they're sinking slowly. The former CEO who only last 2 years tried diversifying the company's revenue, planning for the future. But the board and its former chairman (now new CEO) felt he wasn't moving fast enough to stabilize and marketshare. Instead, the board hired the former chairman who made computers and printers at HP—another sinking ship—to lead the oldest fintech company. The loss of confidence in the leadership team and the strategy are only accelerating.

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