eBay's rich banker cousin is sorta cool, but he's not for everyone. - Product Marketing Manager PayPal Employee Review

4.0
Mar 17, 2009
Recommend
CEO approval
Business Outlook

Pros

It's the growth engine for eBay and there's a lot of investment from the execs in growing PayPal even faster and making it stronger. PayPal's in a very dominant position in the online payments industry, which is definitely a plus. There's also a lot of cool projects for products in mobile, developing countries, microfinance, etc. The people are smart and motivated, and they have some of the eBay friendliness to them. I found everyone to be very helpful and open when I requested their time to get input on products I was researching. The benefits are great, even pet insurance. I rode the CalTrain down from SF and they subsidized that and picked everyone up with shuttles.

Cons

It's in San Jose. It's nice for some people but not for me. For my personal life i wanted to live in SF, and that meant a 2 hr commute each day on the Caltrain, or i could have done the 101. It's a big organization. If you're used to getting things down quickly with little overhead then this place can be stifling. There are many layers of management to get through to get anything done. Finally, it's a bank. When you boil things down that's what it is. So from a culture standpoint it's a bit confusing. People are friendly but not that fun (like their eBay counterparts).

Explore other reviews about PayPal

5.0
May 15, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good company to work for, good work life balance

Cons

They should have more developers than other titles.

2.0
Apr 13, 2026
Recommend
CEO approval
Business Outlook

Pros

PayPal has a lot of potential. It has two very strong brands in PayPal and Venmo with significant awareness and user bases that other companies envy. There are pockets of teams that are really pushing the envelop to reimagine what PayPal and Venmo could be—especially the Venmo team—and to move with speed given the company must stay focused and not waste time with Apple Pay, Shop Pay, and so many other competitors nipping at PayPal's heels and aggressively taking market share.

Cons

While some teams are pushing to self-disrupt and are moving fast, too many teams—and I'd argue the majority of the company–are living off of PayPal's laurels from the late 2010s through the pandemic. The culture and mindset have to change for the company to remain competitive. Otherwise, they are the Titanic and they're sinking slowly. The former CEO who only last 2 years tried diversifying the company's revenue, planning for the future. But the board and its former chairman (now new CEO) felt he wasn't moving fast enough to stabilize and marketshare. Instead, the board hired the former chairman who made computers and printers at HP—another sinking ship—to lead the oldest fintech company. The loss of confidence in the leadership team and the strategy are only accelerating.

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