First Year was Great, then.... - Fraud Prevention Agent PayPal Employee Review

2.0
Dec 1, 2012
Recommend
CEO approval
Business Outlook

Pros

Somewhat flexible scheduling, good insurance

Cons

They lull you in with a false sense of security and empowerment. Thats THE WORD there, empowerment. But when you take steps to use that empowerment, they fault you. I was there for a year (in CS) and then transferred to one of the back office departments. I was in that department for a few months, and the supervisor didnt like me so she made up about 15 different things to get me written up. She had no proof but I had no recourse. Went to HR, who did nothing. Because I was a simple agent and the other party was a supervisor, I had no ground to stand on. Nevermind that the year I spent in CS, I exceeded all company expectations and the supervisor stepped down to an agent position. Do not work for this company unless you like to be disrespected and back stabbed on a daily basis. Several of my friends who encouraged me to work there stated they loved it. I'm sure they used to be an awesome company, but I think they are trying to keep up with competitors and keep their bank accounts in the 7 digits. They've forgotten about their employees and the environment that made people want to work there in the first place.

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5.0
May 7, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good work life balance. Lot of opportunities to learn

Cons

Company is in transition mode

2.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Great people, smart people. With new CEO, maybe things will get back

Cons

Been a horrible last 3 years. Non-stop re-offs, new leadership that cut everyone and brought in new people who don’t know anything. No clear priorities, no leadership.

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