PayPal has a good work environment and they take care of their employees. - Customer Solutions Agent PayPal Employee Review

4.0
Apr 11, 2013
Recommend
CEO approval
Business Outlook

Pros

Progressive benefits, lots of P.T.O., good health, dentist, and life insurance available. There is opportunity for lateral changes periodically, if you want to try a new position. There is also opportunity to progress upward. The work environment overall is good. They also offer school tuition reimbursement.The management was nice and did everything that they could to set you up for success. They allow you to plan for your progression and set goals to get where you want to be in the company.

Cons

Most positions at PayPal require receiving and/or calling customers. Call center jobs are stressful in general. Depending on your department the benefits are based on surveys from customers, which are inconsistent and hard to control. For example you could please 9/10 customers but only 2/10 get a survey and one of those could be the unpleased customer. They are also based on call handle time which means that you are always in a hurry to close the call.

Explore other reviews about PayPal

5.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Work life balance and interesting merchants

Cons

The stock price limits upside

2.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Great people, smart people. With new CEO, maybe things will get back

Cons

Been a horrible last 3 years. Non-stop re-offs, new leadership that cut everyone and brought in new people who don’t know anything. No clear priorities, no leadership.

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