chaotic execution - Anonymous employee PayPal Employee Review

2.0
Jan 29, 2022
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

the Pay is OK, although the RSUs have gone down for many that have been hired in the past year. I have a neutral to positive outlook personally on the stock. there will be some short term challenges for the company coming up but nothing insurmountable.

Cons

operationaly speaking, it's chaotic and sometimes down right absurd. there are organizational divisions that simply do not make sense. it causes execution problems and software/product quality issues. I have never worked for a company (and I have worked for other large companies) where most of the people in meetings have no idea what is going on. i believe it has been caused by years of nepotistic hiring bringing in people that are not qualified. I think finally there are a lot of execs that need to go. Especially in the Omni org.

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5.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Work life balance and interesting merchants

Cons

The stock price limits upside

2.0
Apr 13, 2026
Recommend
CEO approval
Business Outlook

Pros

PayPal has a lot of potential. It has two very strong brands in PayPal and Venmo with significant awareness and user bases that other companies envy. There are pockets of teams that are really pushing the envelop to reimagine what PayPal and Venmo could be—especially the Venmo team—and to move with speed given the company must stay focused and not waste time with Apple Pay, Shop Pay, and so many other competitors nipping at PayPal's heels and aggressively taking market share.

Cons

While some teams are pushing to self-disrupt and are moving fast, too many teams—and I'd argue the majority of the company–are living off of PayPal's laurels from the late 2010s through the pandemic. The culture and mindset have to change for the company to remain competitive. Otherwise, they are the Titanic and they're sinking slowly. The former CEO who only last 2 years tried diversifying the company's revenue, planning for the future. But the board and its former chairman (now new CEO) felt he wasn't moving fast enough to stabilize and marketshare. Instead, the board hired the former chairman who made computers and printers at HP—another sinking ship—to lead the oldest fintech company. The loss of confidence in the leadership team and the strategy are only accelerating.

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