PayPal - What it would take to make this company great - Senior Analyst PayPal Employee Review

3.0
Oct 3, 2008
Recommend
CEO approval
Business Outlook

Pros

The physical working environment is very pleasant, with decent benefits such as tennis courts, gym, fitness classes, and varied cuisine choices. The buildings are youthful and well decorated. Flexibility to work out of office exists, though it is difficult to obtain permission to do so. In general, employees are treated fairly based upon merit, rather than title. It is fairly easy to make a difference in the company if one so desires, because there are people willing to listen and support good ideas. The structure of the company's departments are reasonably well designed to help enable productivity through effective allocation of resources.

Cons

The cohesiveness between and within business units is very poor. There is little sense of camaraderie. There are few people who could be called inspirational, and little that motivates employees to go above and beyond. It is difficult to trust the direction of senior management, because that direction is rarely shared in sufficient detail. The biggest problem I perceive is a lack of effective communication within departments and between departments, or even between teams in departments. At the root of this issue is a lack of emphasis on the value of and motivations for supporting one's peers and the company's goals.

Explore other reviews about PayPal

5.0
May 15, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good company to work for, good work life balance

Cons

They should have more developers than other titles.

2.0
Apr 13, 2026
Recommend
CEO approval
Business Outlook

Pros

PayPal has a lot of potential. It has two very strong brands in PayPal and Venmo with significant awareness and user bases that other companies envy. There are pockets of teams that are really pushing the envelop to reimagine what PayPal and Venmo could be—especially the Venmo team—and to move with speed given the company must stay focused and not waste time with Apple Pay, Shop Pay, and so many other competitors nipping at PayPal's heels and aggressively taking market share.

Cons

While some teams are pushing to self-disrupt and are moving fast, too many teams—and I'd argue the majority of the company–are living off of PayPal's laurels from the late 2010s through the pandemic. The culture and mindset have to change for the company to remain competitive. Otherwise, they are the Titanic and they're sinking slowly. The former CEO who only last 2 years tried diversifying the company's revenue, planning for the future. But the board and its former chairman (now new CEO) felt he wasn't moving fast enough to stabilize and marketshare. Instead, the board hired the former chairman who made computers and printers at HP—another sinking ship—to lead the oldest fintech company. The loss of confidence in the leadership team and the strategy are only accelerating.

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