Take the job -- but realize what this job is and what you're getting into!!! - SMB Sales Representative Paychex Employee Review

3.0
Jan 15, 2020
Recommend
CEO approval
Business Outlook

Pros

-Amazing benefits -- take advantage! Great health, dental and vision. Tuition reimbursement, decent maternity/paternity leave. Adoption/fertility help (10k annually when I worked there) to name a few -Employees -- the employees are great. Chicago management really is not. -Sales Training -- you really do get decent sales training. This is a great first job in sales! You will be provided with a great foundation to take to your next job. -Resume power -- having this on your resume, will get you your next job! And it will be a good next job. You will be able to double you base immediately from having Paychex on your resume. Recruiters and managers know the grind that is Paychex and I have been told that 1 year at Paychex is equal to 5 years somewhere else. -Grind -- you will grind and any job you have after this automatically will be easier.

Cons

This job is the perfect first sales job -- get some experience, get Paychex on your resume and MOVE ON! I would not recommend working here for more than 2 years. If you stay longer, you are just over-staying your welcome and really need to move on to more money and more respect! Work/Life Balance: This is really different zone to zone. I was in the Chicago office and it was horrible. I worked in Chicago North (burbs) and the manager was very passive aggressive about taking time off. It was not encouraged. When you do get a vacation, you will be texted and emailed the whole time. You really have set the tone and advocate for yourself or else you will be working over vacation and get no time to actually recharge. Micro-Managing/Control: At my office there was an out of control amount of micro-managing. If i did not answer my cell, I would be double calls and ???? texts sent to me. I probably spent 2-3 hours daily communicating with my manager via text and phone on what exactly I did. You have no room to breathe. It truly is suffocating and truly effects your quality of life in a negative way. Major quality of life decrease: Most people who succeed in this job work 60+ hours a week. Everything you have to do to be successful in this job is really not worth what you get out of it. People live to work here. Most managers live and die for Paychex and if you don't share that same outlook, keep it to yourself until you get resume experience and get a new job where again, you double your base and increase your quality of life. Selling-season: November - January. YOU WILL BE WORKED TO THE BONE. You are required to work Saturdays. If you celebrate Christmas, good luck. You will be pushed to your breaking point. Commission: They recently changed the commission structure -- if you are successful, you will make money. But if you ever fall behind, you will only be making 10% -- which is nothing. Again, use Paychex to gain experience, get that name on your resume and move on!!!!! Smoke and Mirrors: Management really is not transparent with what this job will be. They make it seem like its so much fun, you just visit CPAs and bankers and its so much fun. In theory, yes, its fun and easy. But its not all that it seems... understand what you are getting into with this job. I would take the job again because of all the pros, but do what I did and majority of people do --- I left after 2 years, got an amazing job where I doubled my income truly have respect, work/life balance!! -- my demeanor and quality of life have improved so much and I would not have gotten my new job without Paychex. But, buckle up and get ready to grind at Paychex, take care of yourself, and be your own advocate, but then GET OUT. Don't get trapped and just beware.

avatar
Paychex Response
6y
We appreciate you taking the time to share your experience with us. While we're glad that many of our benefits and the overall experience you gained met your expectations, we'd like an opportunity to discuss some of the concerns you've raised here. Please reach out to us at glassdoor@paychex.com.

Explore other reviews about Paychex

5.0
Jun 2, 2026
Recommend
CEO approval
Business Outlook

Pros

- Sales training - Team support - Goal oriented work

Cons

Day to day misaligned with company values

1.0
Jun 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Nothing is good about working here.

Cons

Nobody is ever held accountable. Pay is awful. Benefits were all moved out of state, so all providers in the area are all out of network. Jobs are being moved to India. The list goes on. Sales is the absolute favorite department in the entire company. Nothing sales can do is ever wrong, even when they give false information to clients and then the support team has to deal with the fallback. Don't get me started on Payroll.... the entire department has gone to the wind. I honestly don't know how this company ever did good with payroll services. The #1 complaint i got from every single client I interacted with was they could never get ahold of their Payroll Specialist. The company's response to this was to start making other departments learn payroll duties. This year they moved insurance benefits to a plan out of Arkansas, which made every provider I was already seeing become out of network. I had my first major medical scare of my adulthood and ended up paying a few grand out of pocket because U of R was out of network. Promotions are non existent. They make you apply and interview for any role you want to move into. There is nothing good about working here, and i would advise anyone to stay away from them.

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