Paychex Reviews | Glassdoor

Paychex Reviews

Updated October 19, 2017
1,641 reviews

Filter

Filter

Full-timePart-time

3.6
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO

1,641 Employee Reviews

Sort: PopularRatingDate

Pros
Cons
More Pros and Cons

  1. Featured Review

    Helpful (4)

    "Totally Amazing!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - PEO Payroll Supervisor in Saint Petersburg, FL
    Current Employee - PEO Payroll Supervisor in Saint Petersburg, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Paychex full-time (More than 10 years)

    Pros

    Great place to work, amazing culture, wonderful people! If you are looking to find a new career this is your place.

    Cons

    There are always going to be things that you don't particularly care for, But I must say the pros WAY out shine any cons.

    Advice to Management

    Continue to find great talent and cultivate great workforce and products!

    Paychex Response

    Apr 5, 2017 – Community Manager

    Thank you for taking the time to write this review. We agree that the people make Paychex a special place to work.


  2. "Performance Test Engineer III"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Paychex full-time

    Pros

    Good company culture, good opportunities for career advancement

    Cons

    Product development may not fully appreciate the long term costs of technical debt.

  3. Helpful (7)

    "Under Pay but Benefits Awesome"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Platinum Account Manager in Henrietta, NY
    Former Employee - Platinum Account Manager in Henrietta, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Paychex full-time (More than 5 years)

    Pros

    Job security. As long as your job performance is at least satisfactory, you will be a Paychex employee for a long time.

    Medical Benefits Good, Vision and Dental are average.

    401(K) Match (if you contribute 8% they will match you 4%).

    You are the driver of your own growth, your supervisor will provide you with the tools and help guide you in the right direction.

    From a shareholder perspective, PAYX currently holds zero debt. (See job security above).

    Cons

    Lower than Market Value pay- Expect to get 15-25% less than your glass door “market worth.” This is why they have no debt as a company.

    TIP- Don’t be afraid to negotiate your pay; especially if you have experience in the area you are applying for. If they offer you blank, say thank you and dive right back into your achievements and prior experience. Sell yourself.

    Paychex just moved from an Annual Review process to a quarterly review process or a “4x4” for its employees. Having experienced this new review process it seems excessive and puts unnecessary stress on employees, supervisors, and management when the time could best be utilized on job tasks. Instead of once a year in early August, you have to write about why you’re a good employee 3 more times a year and then your supervisor has to review it and meet with you. Oh and the managers have to review your supervisor three more times a year too and so on and so forth.

    Groupthink- More so in recent years, friends that get promoted then promote their friends regardless if you are more qualified. This applies for males and females. In the end, you have a team where the supervisors and management are close outside of work and the actual team can feel isolated or become paranoid that if one person in the management clique of 5 doesn’t think you’re worth your pay then it’s all over. With this company, just like many others, perception is everything. Your internal perception is the unsaid 7th value of Paychex. If your good at Survivor (yes the TV show) you will be just fine.

    Advice to Management

    So much is invested in high potential employees that those who teeter on the edge of greatness or success are left hanging on. Much like the idea of the “no child left behind act,” there should be more focus on employees who have flashed brilliance but need the mentoring to become consistent in their performance.

    I also feel very strongly that there should be a maximum term for supervisors who remain in the same roll of two years. After the two year mark, the supervisor will be spending more time on planning their next move than the tasks at hand. This 2 year term max would also help prevent supervisor burnout.


  4. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Paychex full-time

    Pros

    Great Benefits and flexible schedule

    Cons

    no cons come to mind


  5. "Territory Sales Representative SMB"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Core Sales Representative in Boston, MA
    Current Employee - Core Sales Representative in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Paychex full-time (More than a year)

    Pros

    It's a great company and there are amazing people throughout the organization.
    Very flexible. My manager really cares about his team. Pay is decent. Looks great on resumes.

    Cons

    Operations messes things up all the time. It can be really stressful at times. Always chasing people. People are rude and disrespectful at times. Clients expect you do to everything, they think you are the payroll specialist not a sales person.

    Advice to Management

    better technology, higher pay for sales reps, and have account managers for all the client issues because its hard having to fix everything yourself when you need to sell more


  6. Helpful (1)

    "Territory Sales Representative - SMB Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Paychex full-time

    Pros

    Challenging. Working with an excellent team of Sales Professionals. Training Program. Benefits.

    Cons

    Transaction Sales Approach. Poor client experiences after the close of the sale leading to revenue loss. Paychex services consistently priced at the highest end of the market compared to local competition despite customer service complaints and low grade technology.


  7. "Good People"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Paychex full-time

    Pros

    Great Employees and product to sell.

    Cons

    Not many. Goals are pretty high

    Advice to Management

    Invest in technology

  8. "Excellent Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Paychex full-time

    Pros

    To name a few:
    - good health care options
    - internal promotions are encouraged
    - tuition reimbursement
    - the individuals, from coworkers to upper management, make it a fantastic place to work

    Cons

    Compensation is said to be lower than industry standards.

    Advice to Management

    Keep up the great work.


  9. "Good Benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Paychex full-time

    Pros

    Great flexibility with work life balance

    Cons

    too many levels of management
    not enough opportunity for advancement or job changing at a senior employee level


  10. "There is a few kinks!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Payroll Specialist in Allentown, PA
    Current Employee - Payroll Specialist in Allentown, PA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Paychex full-time (More than a year)

    Pros

    The pay and benefits are great compared to most companies.

    Cons

    They are very unorganized when it comes to training and helping their employees. They have all these training videos and articles but they aren't helpful when you're in the middle of assisting a client and good luck getting help from the supervisors. If you ask a supervisor for help they will ask you if you read an article or tell you to ask someone else because they never want to help. It is very frustrating. They pay well, but for the work we have to do each day its not worth it .

    Advice to Management

    Pay attention to your supervisors because a lot are just in the position for a pay check and avoid helping your employees even though its there job.


Showing 1,641 of 1,681 reviews
Reset Filters