Paychex Reviews

Pros

The benefits were good but that is about it.

Cons

The long days of overtime and extremely heavy workload. Impossible to complete onboarding new accounts along with maintaining existing accounts within the regular 8 hour work day. Overtime can be mandatory and is assumed by management that everyone will work it, often 10-15 hours a week plus weekends. The company gave new hires a $4500 sign on bonus but failed to give current employees an annual increase or bonus. There is absolutely no work life balance with this company. Most employees max out on PTO because only a small percentage out of each work group is allowed to be off at one time with several black out periods throughout the year. i.e. one team has 6 people, by company policy, only 10% out of the group are allowed to take time off- you do the math on that one. It's impossible. Also, there is no support, it's a sales driven company, so if sales doesn't make their numbers, it trickles down along with the maltreatment that is allowed by sales. Other departments are not cohesive and will not work with other departments. They all work separately instead of having the understanding that they all work for the same company/goal. The integrity is also lacking for the onboarding and existing clients. There are multiple errors that are hidden which only serve to save the company and do nothing of the good of the client- which is insane considering they work in that producing federal and state returns for business,

Pros

PD&IT department is a great place to work.

Cons

In general, they underpay, and if you're not in a good org the middle management can be really rough.

Pros

For most of 2020 and 2021 the company was very supportive of work-from-home. Good people.

Cons

In October 2021 they forced employees back to the detriment of the company and work. Conference rooms had limitations on the number of people, so most meetings were still held over the computer, but employees were required to wear masks in the building, employee phones were removed and most employee headsets were back-ordered, making for a much worse environment than taking the meeting from home. Compensation seems below average

Pros

High quality training compared to industry standard Good medical benefits Average 401k

Cons

This place is very cliquey, and several individuals have been promoted because they are in the clique and not because of their qualifications. Pay is significantly below industry standard, high performing individuals with 5-7 years experience on average make under $22/hour. Executive leadership over the past few years has proven they don't listen to their employees which has resulted in a mass exodus of quality talent.

Pros

Good training Good networking opportunities within the company Good peers

Cons

Compensation is below standard Burnout culture is pushed by management High-schoolesque cliques abound and influence upward mobility There is a sell by volume not by quality mentality causing many problems for clients that lead to higher work volumes for employees.

Pros

Great benefits, great culture, great company to work for.

Cons

its a big company, so all the normal things you deal with at a big company, but here in Rochester it feels like a smaller company most of the time due to the culture.