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Paychex

Engaged Employer

Paychex

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Paychex Reviews

Updated Jan 13, 2022

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Found 2,057 of over 3,509 reviews

3.8
74%
Recommend to a Friend
91%
Approve of CEO
Paychex President and CEO Martin Mucci
Martin Mucci
1,185 Ratings
Pros
  • "I have been in the professional field for over 15 years and recently joined Paychex(in 407 reviews)

  • "They offer great benefits at a much lower rate than you'll find elsewhere(in 309 reviews)

  • Cons
  • "Remote options are limited at Paychex(in 258 reviews)

  • "Seasonal challenges with work life balance(in 114 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

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    Ratings by Demographics

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    1. 4.0
      Current Employee, more than 1 year
      Featured Review

      Great company to work for

      Feb 27, 2021 - Channel Executive in Atlanta, GA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      -base salary, benefits, health insurance -career mobility. Vertical and lateral -recognized industry leader -family culture -management gets into the trenches with you and will provide structure to be most productive -autonomy for those who earn it -can make a ton of money. Upwards to six figures or more -reasonable sales goals -not a lot of turn over

      Cons

      -lots of different initiatives on who to target, can get overwhelming or repetitive

      12 people found this review helpful

      Paychex Response

      Employer Brand Manager

      It's great to hear this feedback. Thank you for sharing it with us!

    2. 5.0
      Current Employee

      Get in and get out

      Jan 13, 2022 - Payroll Specialist in Carmel, IN
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Education and training are well done, and their were a lot of resources.

      Cons

      Payroll Specialist were overworked and expected to do way too much. There were people managing 250+ payrolls for small businesses

      Be the first to find this review helpful
    3. 2.0
      Former Employee

      HR company that ignores their employees' needs

      Dec 15, 2021 - Implementation Specialist in Phoenix, AZ
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The benefits were good but that is about it.

      Cons

      The long days of overtime and extremely heavy workload. Impossible to complete onboarding new accounts along with maintaining existing accounts within the regular 8 hour work day. Overtime can be mandatory and is assumed by management that everyone will work it, often 10-15 hours a week plus weekends. The company gave new hires a $4500 sign on bonus but failed to give current employees an annual increase or bonus. There is absolutely no work life balance with this company. Most employees max out on PTO because only a small percentage out of each work group is allowed to be off at one time with several black out periods throughout the year. i.e. one team has 6 people, by company policy, only 10% out of the group are allowed to take time off- you do the math on that one. It's impossible. Also, there is no support, it's a sales driven company, so if sales doesn't make their numbers, it trickles down along with the maltreatment that is allowed by sales. Other departments are not cohesive and will not work with other departments. They all work separately instead of having the understanding that they all work for the same company/goal. The integrity is also lacking for the onboarding and existing clients. There are multiple errors that are hidden which only serve to save the company and do nothing of the good of the client- which is insane considering they work in that producing federal and state returns for business,

      Continue reading
      5 people found this review helpful

      Paychex Response

      Our employees' experience is important to us. We'll ensure your feedback is shared. If you would like an opportunity to discuss your experience further, please reach out to us at glassdoor@paychex.com. Thank you.

    4. 4.0
      Current Employee

      Good place to work

      Jan 12, 2022 - Reporting Analyst in Rochester, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      PD&IT department is a great place to work.

      Cons

      In general, they underpay, and if you're not in a good org the middle management can be really rough.

      Continue reading
      1 person found this review helpful
    5. 3.0
      Current Employee, more than 1 year

      Forcing employees to return to the office

      Dec 20, 2021 - Anonymous Employee in Rochester, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      For most of 2020 and 2021 the company was very supportive of work-from-home. Good people.

      Cons

      In October 2021 they forced employees back to the detriment of the company and work. Conference rooms had limitations on the number of people, so most meetings were still held over the computer, but employees were required to wear masks in the building, employee phones were removed and most employee headsets were back-ordered, making for a much worse environment than taking the meeting from home. Compensation seems below average

      Continue reading
      6 people found this review helpful
    6. 5.0
      Current Employee, less than 1 year

      Positive Sales Culture

      Jan 8, 2022 - SMB Channel Sales in New York, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Paychex sales is not a lone-wolf mentality! You will collaborate with your manager, your teammates, and of course, your channel partners - accountants, banks and current clients. It's a great company to sell for! Now perinatally a hybrid work model - work from home most days, visit channels in-person or remote, office open and available if you'd like to go in.

      Cons

      I don't have any real cons - I love working at Paychex.

      Be the first to find this review helpful
    7. 2.0
      Former Employee, more than 5 years

      Falling apart at the seams

      Jan 2, 2022 - 401k in Rochester, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      High quality training compared to industry standard Good medical benefits Average 401k

      Cons

      This place is very cliquey, and several individuals have been promoted because they are in the clique and not because of their qualifications. Pay is significantly below industry standard, high performing individuals with 5-7 years experience on average make under $22/hour. Executive leadership over the past few years has proven they don't listen to their employees which has resulted in a mass exodus of quality talent.

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    8. 4.0
      Current Employee

      Decent Company

      Jan 13, 2022 - Business Development Executive in Los Angeles, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Remote work and Flexible with PTO

      Cons

      Old School, Not innovative, very behind in the times when it comes to the business operations and products and solutions offered.

      Be the first to find this review helpful
    9. 3.0
      Former Employee, more than 5 years

      Good place to start, not stay

      Jan 3, 2022 - 401k in Rochester, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good training Good networking opportunities within the company Good peers

      Cons

      Compensation is below standard Burnout culture is pushed by management High-schoolesque cliques abound and influence upward mobility There is a sell by volume not by quality mentality causing many problems for clients that lead to higher work volumes for employees.

      Continue reading
      1 person found this review helpful
    10. 5.0
      Current Employee, more than 10 years

      Great company

      Dec 28, 2021 - Senior Product Marketing Manager in Rochester, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great benefits, great culture, great company to work for.

      Cons

      its a big company, so all the normal things you deal with at a big company, but here in Rochester it feels like a smaller company most of the time due to the culture.

      Continue reading
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    Viewing 1 - 10 of 2,057 Reviews

    Paychex Reviews FAQs

    74% of Paychex employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Paychex 3.6 out of 5 for work life balance, 4 for culture and values and 3.8 for career opportunities.

    According to reviews on Glassdoor, employees commonly mention the pros of working at Paychex to be culture, benefits, career development and the cons to be workplace, management, compensation.

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