Paychex Reviews | Glassdoor

Paychex Reviews

Updated December 8, 2018
1,976 reviews

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3.9
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Paychex President and CEO Martin Mucci
Martin Mucci
1,079 Ratings

Employee Reviews

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Pros
Cons
  • "Work life balance could be better" (in 48 reviews)

  • "Service is terrible so sales reps are bogged down fixing issues" (in 56 reviews)

More Pros and Cons

  1. "Great Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Paychex full-time

    Pros

    Great culture, fun place to work

    Cons

    none that i have seen a year in


  2. "Equality/Values/Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Paychex full-time

    Pros

    The culture and values here are nothing short of AMAZING! Whether you are a payroll specialist, a sales rep, supervisor, or manager you're always treated with respect and as an equal. I've worked for places where you hid when you saw a "boss" coming. At the Middletown Paychex location you look forward to seeing them. This job can be stressful but everyone here goes out of their way to make sure you are doing ok and to encourage you. I can't imagine working anywhere else.

    Cons

    Again the job can be stressful (at times), but we have tools, resources, the people around you, fun activities, and many other things to take some of that pressure off. All jobs have stress.... that said if you work here you can be comfortable knowing that you are never alone and that everyone has your back!

  3. "Great Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Franklin, OH
    Current Employee - Anonymous Employee in Franklin, OH
    Recommends
    Positive Outlook

    I have been working at Paychex full-time (Less than a year)

    Pros

    The culture is great! Everyone here is very supportive and there is a real team atmosphere. John McDonough is the branch manager and usually has a smile on his face and in his voice. There is an emphasis on helping each other succeed. There is also a push for promoting from within. The career opportunities are great

    Cons

    The months of December and January can be hard due to the work that needs to be done for year end and these months are blacked out for vacation time, but they reward their employees with special fun days, catered luncheons, and incentives.

    Advice to Management

    Keep up the good work. I look forward to coming to work every day.


  4. "Senior Manager"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Unlimited growth opportunities
    Leadership Development programs
    Company Values
    Culture
    Compensation and benefit are unbeatable

    Cons

    More travel than anticipated, both a pro and con.

    Advice to Management

    Continue to treat employees as you do, it is refreshing.


  5. "Dev II"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Relaxed environment but good people

    Cons

    Limited opportunities and limited technology


  6. "Paychex is IT - more than just a tag line"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Systems Engineer in Webster, NY
    Current Employee - Systems Engineer in Webster, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Paychex full-time (More than 3 years)

    Pros

    I have been working for Paychex for almost four years now. I am amazed by how progressive Paychex is when it comes to IT. The technology we get to work with is cutting edge, just check out the Paychex Github site to see some of what we are working on. If you like a challenge and learning new things every day, Paychex is a great place to work in IT. Good access to training to build your skillsets and great support from management to pursue new ideas. Paychex really cares about its IT workers and strives to ensure there is a good work life balance, something that is missing from so many companies today. I enjoy heading into work every day.

    Cons

    None that I can think of.

    Advice to Management

    Keep supporting new technologies, its a big part of what makes working at Paychex so great.


  7. "Underwriter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Underwriter in Saint Petersburg, FL
    Former Employee - Underwriter in Saint Petersburg, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Paychex full-time (More than 5 years)

    Pros

    Good benefits, good working environment. Remote employment

    Cons

    Lower than average pay for industry

    Advice to Management

    More robust bonus

  8. "Decent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retirement Specialist in Novi, MI
    Current Employee - Retirement Specialist in Novi, MI

    I have been working at Paychex full-time (More than a year)

    Pros

    Had a great manager that was hands on for your success

    Cons

    Large corporation it’s good and bad but things are slow to change and demanding


  9. Helpful (1)

    "Great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I have been working at Paychex full-time (More than 8 years)

    Pros

    Great benefits, a lot of room for advancement, great at giving employee recognition.

    Cons

    No pension and not enough 401k match. need more flexibility to work from home or remotely

    Advice to Management

    Continue to invest in ensuring job satisfaction in order to increase job performance


  10. "Team Lead"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Webster, NY
    Current Employee - Anonymous Employee in Webster, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Paychex full-time (More than 8 years)

    Pros

    Work Life Balance is high priority
    Management cares about their employees welfare and happiness
    Provide training for anything needed to do your work
    Environment is more of a family than employment

    Cons

    I don't have any Cons - I love working here

    Paychex Response

    Nov 29, 2018 – Employment Brand Program Manager

    Thank you for this review and we're so glad you're happy here!