Paychex Reviews

Cons

There are always going to be things that you don't particularly care for, But I must say the pros WAY out shine any cons.

Cons

No facial hair which is a little outdated in current times

Cons

Poor management, clouded company vision, bad hiring practices, HORRIFYING base salary...and those were the highlights of the last year.
Year over year, sales expectations raised without guidance; base compensation or frankly, the infrastructure to support it. The' best' Paychex reps are the C-team, the kids who just get hit by the ball to get on base. If you are a true Player, you are way too qualified for this job. If you are smart/good/talented sales person, stay far far away.

Cons

Call center environment and escalation after escalation! The position of a Payroll Specialist is more than keying payroll and the pay does not align so you get what you pay for. There are constant errors and not enough help because of call ins so the escalations are never ending! Departments do not work together and most is put back on the payroll specialists who are overworked.

Cons

Expect low base salary and a quota plan that is unrealistic and not based in market realities, but rather based on aggressive growth numbers to satisfy wall street and shareholders. Think of the poster child for corporate and wall street greed. VPs and officers earn gobs of money while everyone else is under paid for their role in the industry. Senior management in 401k has conflicts of interest with family working for vendor partners, side deals etc. and employs punitive management if you do not direct business to those partners. For a company that prides itself on ethics they have elected to promote people with a record of inappropriate relationships with employees, and fishing from the company dock occurs routinely. The company sales leadership is micro managing the employee base and morale is the lowest I have ever seen it. A childish culture shaping initiative that acts as a facade for poor leadership and over management. Essentially, all rank and file and front line management of employees should follow culture shaping, but it doesn't apply at the Senior management and Executive management levels.

Cons

Hunter mentality. There are some generated leads, but there is a lot of cold calling involved to bring in new business.

Cons

Some recent bad hires recently in both management and sales staff. It's a sales organization and small business sales department has an inclination to hire new college grads that have very little experience in both sales and life. These are mostly the reps that will complain about everything and are first to blame others. The harsh reality is that if you're not succeeding here it hardly ever has to do with your "coworkers". I have seen many times more often then not that those employees kicking and screaming on the way out go on to have just as bad experience or another sub par performance at their next jobs. So I guess my main gripe would be the lack of quality hires recently. It's really easy getting trapped in negativity when a few reps are determined to justify their poor experiences by exaggerating their seemingly unfortunate circumstances.

Cons

Shady management and HR practices. Downsizing occurs and is rarely, if ever, in the media. Employees are switched back and fourth between exempt and non-exempt frequently for the same job title and role because HR doesn't know what they're doing or what you're doing as an employee. For an HR and payroll company, that's just sad. If you're on FMLA or have ADA accommodations more than a year or two, be ready for your manager and HR to do everything they possibly can do to get you to quit. I have no idea in the world how this company is rated one of the most ethical companies by Ethisphere magazine year after year because it is the most single unethical company I ever worked for (and I worked there for years). This company is going down the tubes. I would not recommend even applying here. It was great at one time. Not anymore. Not even a shadow of what it once used to be. Sad.

Cons

vacation accrual is low 3.66

Cons

In my time at Paychex, I've not experienced any cons. The only con I can speak to is that many competitors like to use outdated information about the company as a, albeit very weak, weapon. Paychex is doing a great job in addressing this inaccuracies and equipping their people with the real story of paychex!