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Paychex Reviews
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Full-timePart-time
Pros
The work/life balance is second to none (in 121 reviews)
Great benefits available as well (in 158 reviews)
Cons
Work/Life balance is sometimes a challenge (in 38 reviews)
Sales reps all calling on same opportunities (in 48 reviews)
- Featured Review
Helpful (4)
![Paychex Logo]()
"Totally Amazing!"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at Paychex full-time (More than 10 years)
Pros
Great place to work, amazing culture, wonderful people! If you are looking to find a new career this is your place.
Cons
There are always going to be things that you don't particularly care for, But I must say the pros WAY out shine any cons.
Advice to Management
Continue to find great talent and cultivate great workforce and products!
Paychex 2017-03-31 07:04 PDT ![Paychex Logo]()
"Sales consultant"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at Paychex full-time (More than a year)
Pros
Great training. There are 4 tiers to the training process. 1st you study the products and services. 2nd you go to Rochester for 2 weeks for in-depth sales training. 3rd you are in the field with tenured reps and beginning to manage a territory. Lastly you go back to Rochester for completion of training.
Cons
Hunter mentality. There are some generated leads, but there is a lot of cold calling involved to bring in new business.
Advice to Management
There's been a lot of changes recently with internal operations and go to market strategy. Seems to be getting a lot more micromanaged.
Paychex 2017-08-02 13:24 PDTHelpful (1)
![Paychex Logo]()
"Small business sales consultant"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at Paychex full-time
Pros
Paychex has a great position in the market with enough flexibility in our technology to have the upper hand in negotiations about 90 % of the time. Well rounded corporate training and ongoing training online. New products to sell and a constantly evolving platform in which upper management is not afraid of taking a risk on implementing. You have a lot of freedom to succeed and create new referral channels if you're committed and creative enough. Compensation definitely rewards those who can find a way to succeed highly. Circle achievement starts at about 120k a year which is very attainable. If you're disciplined, you can definitely manage a great work life balance.
Cons
Some recent bad hires recently in both management and sales staff. It's a sales organization and small business sales department has an inclination to hire new college grads that have very little experience in both sales and life. These are mostly the reps that will complain about everything and are first to blame others. The harsh reality is that if you're not succeeding here it hardly ever has to do with your "coworkers". I have seen many times more often then not that those employees kicking and screaming on the way out go on to have just as bad experience or another sub par performance at their next jobs. So I guess my main gripe would be the lack of quality hires recently. It's really easy getting trapped in negativity when a few reps are determined to justify their poor experiences by exaggerating their seemingly unfortunate circumstances.
Advice to Management
17' was a challenge in the marketplace but 18' is looking much better as a result of some adjustments made in comp plans and job roles. Implementation experience is something that is currently dictated by operations that is not incentivized as much as sales to ensure a positive experience. Client onboarding needs to be handled differently.
Paychex 2017-07-30 10:23 PDTHelpful (4)
![Paychex Logo]()
"How this place is still rated so well is beyond me..."
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
Doesn't RecommendNegative OutlookNo opinion of CEOI worked at Paychex full-time (More than 10 years)
Pros
Decent health insurance and 401(k) matching. Allowed to work from home if you work for the "right" manager. One paid volunteer day per year.
Cons
Shady management and HR practices. Downsizing occurs and is rarely, if ever, in the media. Employees are switched back and fourth between exempt and non-exempt frequently for the same job title and role because HR doesn't know what they're doing or what you're doing as an employee. For an HR and payroll company, that's just sad. If you're on FMLA or have ADA accommodations more than a year or two, be ready for your manager and HR to do everything they possibly can do to get you to quit. I have no idea in the world how this company is rated one of the most ethical companies by Ethisphere magazine year after year because it is the most single unethical company I ever worked for (and I worked there for years). This company is going down the tubes. I would not recommend even applying here. It was great at one time. Not anymore. Not even a shadow of what it once used to be. Sad.
Advice to Management
Maybe shadow some real managers at other companies and see how its done, then figure out if you really want to be a manager or not for more than just the pay check and RSUs.
Paychex 2017-08-10 19:34 PDTHelpful (1)
![Paychex Logo]()
"Great Place"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at Paychex full-time (More than a year)
Pros
Transition in company
laid back environment
BonusCons
vacation accrual is low 3.66
Paychex 2017-07-27 18:47 PDTHelpful (3)
![Paychex Logo]()
"UGH!"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
Doesn't RecommendNeutral OutlookDisapproves of CEOI worked at Paychex full-time (More than 8 years)
Pros
Besides the ultimate number on my W2, I cant say there was much else to be thankful for.
Cons
Poor management, clouded company vision, bad hiring practices, HORRIFYING base salary...and those were the highlights of the last year.
Year over year, sales expectations raised without guidance; base compensation or frankly, the infrastructure to support it. The' best' Paychex reps are the C-team, the kids who just get hit by the ball to get on base. If you are a true Player, you are way too qualified for this job. If you are smart/good/talented sales person, stay far far away.Advice to Management
You spent almost 40 years building a world class organization. It took you less than 5 to tear it apart. You drove out the passionate, knowledgeable, loyal, qualified people; and took whoever was left. Change for the sake of change with no strategy behind it has been your Achilles. A quest for 3B is not a mission statement--you'd be well served to ask yourself why the 'good' people originally came and why few of them are left.
Paychex 2017-08-11 10:37 PDTHelpful (1)
![Paychex Logo]()
"Major Market Sales"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at Paychex full-time (Less than a year)
Pros
The work/life balance is second to none. The company invests so much into the training, development and success of their people AND product. Finding a company who cares as much about their clients and employees as they do their bottom dollar, is not an easy task. Paychex is one of the few companies who does! With our clients being the main focus and providing the best solutions being their top priority, coming to work for Paychex was a no brainer for me. They really are the very BEST to work for and WITH!
Cons
In my time at Paychex, I've not experienced any cons. The only con I can speak to is that many competitors like to use outdated information about the company as a, albeit very weak, weapon. Paychex is doing a great job in addressing this inaccuracies and equipping their people with the real story of paychex!
Advice to Management
Always listen to your team, no matter how new or seasoned and continue to do the great work of focusing on others. You're doing a wonderful job!
Paychex 2017-07-24 06:51 PDT![Paychex Logo]()
"Sales at Paychex"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsNeutral OutlookNo opinion of CEOI have been working at Paychex (More than a year)
Pros
The morale in the office is great. Lots of good people.
Cons
Meeting quotas month after month is draining at times.
Paychex 2017-08-09 20:30 PDTHelpful (1)
![Paychex Logo]()
"Sales Representative"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
I worked at Paychex full-time (More than 5 years)
Pros
Industry leader, good name/product recognition.
Cons
Stale. High turnover rate. Dull sales enviroment
Advice to Management
Upper management, director level needs to be more present/visible
Paychex 2017-08-07 08:54 PDTHelpful (1)
![Paychex Logo]()
"Sales"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI worked at Paychex full-time (More than 5 years)
Pros
Paychex is a great opportunity for a sales professional. They offer competitive products which are well known in the market. The company culture is fun and they attract good talent.
Cons
If you don't want to get into management, there is little room for growth.
Advice to Management
Keep doing what you are doing.
Paychex 2017-07-22 13:20 PDT
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Paychex Response
Apr 5, 2017 – Community Manager
Thank you for taking the time to write this review. We agree that the people make Paychex a special place to work.