Paychex Reviews | Glassdoor

Paychex Reviews

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Found 1186 reviews

4.1
StarStarStarStarStar
Rating TrendsRating Trends
82%
Recommend to a Friend
93%
Approve of CEO
Paychex CEO Martin Mucci
Martin Mucci
702 Ratings
Pros
Cons
  • "Work life balance could be better(in 48 reviews)

  • "There are a lot of client issues so sales reps spend a lot of time fixing issues instead of selling(in 59 reviews)

More Pros and Cons
  1. Featured Review

    Great Culture, Great Benefits, Good Pay

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Payroll Specialist in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Paychex full-time for more than 2 years

    Pros

    Paychex offers all of kinds of amazing perks. These include tuition reimbursement (or tuition reduction for select schools), Health coaching, affordable health insurance, dental, vision, 401K, reduced stock price purchase options, on site gym (Phoenix location), bonuses, etc. Pay is pretty good starting out, and increases after finishing Senior Payroll training. The culture in Phoenix is amazing. People are friendly...

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    Cons

    Starting out, the training is a lot. It's not overwhelming, but it's still a lot to ingest. Getting out onto the floor, you start in a department called Rapid Response working with overflow calls for reps that are busy. This environment can be stressful and fast paced. Sometimes it feels like you can't take a breath between calls. However, eventually you are assigned your own clients to work with and you leave Rapid Response....

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    Advice to Management

    Cohesiveness between departments with staff in multiple locations is important. I've noticed/heard of some employees feeling like their needs aren't being met because their department is located mostly in another state like Florida and their existence in Phoenix seems to be an after thought. This is second hand information though.

    Paychex Response

    February 18, 2019Employment Brand Program Manager

    Thank you for this review! Your positive feedback touches on so many of the things that make Paychex such a great place to work and we're glad to see you have found value in them! Our Rapid Response Specialists are on the front lines working with our clients, and you're right - it's ...

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  2. #PAYCHEXPROUD

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Client Services Manager in Fresno, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Paychex full-time for more than 20 years

    Pros

    I've been part of the Paychex family for 18 years, and I wouldn't want to work anywhere else! I have enjoyed the opportunity to advance my own career while developing other to do the same. I believe our commitment to values based leadership defines our culture, and is what truly makes Paychex a great place to work.

    Cons

    Paychex employees work hard, and we give our jobs everything we've got. We could do a better job holding ourselves accountable to unplugging from time to time.

    Advice to Management

    Keep doing what your doing. Paychex is better than it's ever been!

    Paychex Response

    February 18, 2019Employment Brand Program Manager

    18 years! Your Paychex career is about to graduate High School! :) Thank you for your time here and for being a part of what makes Paychex such a great place to work!

  3. Great Company

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Supervisor in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Paychex full-time for more than 20 years

    Pros

    Growth opportunity is endless, family oriented, Value and Culture based company, great benefits and flexibility!

    Cons

    No real cons to mention.

  4. Great Company, Great People, Great Benefits

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - SMB Sales Representative II in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Paychex full-time for more than 2 years

    Pros

    I've worked at Paychex since December 2017 and it's been a great experience. After spending most of my adult life outside of Corporate America, being at Paychex makes the experience amazing. As a Sales Rep, there is a lot of autonomy to build your network and pipeline as long as you produce results. Management is aware of the learning curve for new Sales Reps and sets realistic expectations in terms of hitting quotas,...

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    Cons

    We need Styrofoam cups in the break rooms for coffee. ;)

    Advice to Management

    Continue to use the "Open Door" policy for employees. This policy has made many employees I know more comfortable in their jobs as they know management is always open to providing advice, their opinion on a situation, or constructive feedback.

  5. Great company

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Participant Services Representative in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Paychex full-time for more than a year

    Pros

    Room for growth, family oriented, decent pay raises, and your work is recognized often.

    Cons

    None at all company is awesome!!!

    Advice to Management

    Keep up great work

  6. Very Happy =)

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Corporate Payroll Specialist in Rochester, NY
    Recommends
    Positive Outlook

    I have been working at Paychex full-time for more than a year

    Pros

    Paychex was my number one choice because of the opportunities and the reputation of the company in Rochester. Even though they could only offer me a temp position initially I took the leap. not only were they able to hire me within a month they also gave me a $2/hour raise! Everyone is also super nice and welcoming. They are also very good at training in the style you need so you really learn each process.

    Cons

    I wish they could have hired me on full time at first so I didn't have to be a temp and loose health insurance but it was for a very short time so this was not that big of an issue.

  7. Excellent Company to work for!

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Payroll Specialist in North Indianapolis, IN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Paychex full-time for more than a year

    Pros

    great training process, extremely positive atmosphere, great pay and benefits

    Cons

    information can be overwhelming during training process.

  8. Healthy Culture meets great Productivity

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - IT Program Manager in Rochester, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Paychex full-time for more than 6 years

    Pros

    The People, The People, The People!! Continuous Improvement Teamwork Environment for innovation, trying new things, learning and growing

    Cons

    Growing Pains - Rapid Growth can result in gaps and fatigue

    Advice to Management

    Continue to stay positive, and continue to put clients and employees first as we continue our amazing growth!

  9. Great place to work and have a career!

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Payroll Specialist in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Paychex full-time for more than a year

    Pros

    Great training and ongoing training programs, 401k, engaged leadership team, opportunities for advancement, PTO and health benefits that start almost immediately, weekends off, positive work culture

    Cons

    Fast paced, client base can be demanding at times

    Advice to Management

    Continue to empower employees to take care of clients and continue to find the right fit for payroll specialists. Don't settle for anyone just to fill a help need.

  10. Walk the Talk values

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Payroll Specialist in Rochester, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Paychex full-time for more than a year

    Pros

    The company offers an awesome training program, provides the support to achieve the goals, offers advancement based on performance, terrific values. Corporate, supervisors and sMentors follow up on your progress and contentment in the job. Great benefits, state of the art high tech equipment, free parking, secure environment, on site cafeterias, in-house social events, eg. pancake day, pizza day, snack day, birthday...

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    Cons

    Training is very intense a great deal of information is presented however most hands on learners will succeed when the information is applied in a actual client interaction experience.

    Advice to Management

    Suggestion: Sit and perform Payroll Specialist responsibilities for one half hour especially in Rapid Response. Retain your wonderful patience of knowing everyone learns at a different pace.

Found 1186 reviews