Paychex: The Good, The Bad, and the Not so Ugly - Senior Payroll Specialist Paychex Employee Review

4.0
May 27, 2008
Recommend
CEO approval
Business Outlook

Pros

Paychex was a very fun environment to work in, and very team orientated. They have employee appreciation days, and send you out to New York for training with people from around the country. You'll make great friends you'll keep even after you leave Paychex. You get quarterly bonus' (PIP) based off of your branches performance and your salary. You can, with hard work earn a $2.00 raise in the first year as you go through your course work. The harder you work in your first year, the more you'll make.

Cons

They have set start times and dress codes. You'll get written up if you deviate from these. There is also very little chance for advancement unless you are willing to move out of the state, as there is only one branch office in Minnesota (two counting the satellite sales office in Maple Grove). The raises are also pretty meager after the first year.

Explore other reviews about Paychex

5.0
Jun 2, 2026
Recommend
CEO approval
Business Outlook

Pros

- Sales training - Team support - Goal oriented work

Cons

Day to day misaligned with company values

1.0
Jun 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Nothing is good about working here.

Cons

Nobody is ever held accountable. Pay is awful. Benefits were all moved out of state, so all providers in the area are all out of network. Jobs are being moved to India. The list goes on. Sales is the absolute favorite department in the entire company. Nothing sales can do is ever wrong, even when they give false information to clients and then the support team has to deal with the fallback. Don't get me started on Payroll.... the entire department has gone to the wind. I honestly don't know how this company ever did good with payroll services. The #1 complaint i got from every single client I interacted with was they could never get ahold of their Payroll Specialist. The company's response to this was to start making other departments learn payroll duties. This year they moved insurance benefits to a plan out of Arkansas, which made every provider I was already seeing become out of network. I had my first major medical scare of my adulthood and ended up paying a few grand out of pocket because U of R was out of network. Promotions are non existent. They make you apply and interview for any role you want to move into. There is nothing good about working here, and i would advise anyone to stay away from them.

1
See reviews by: Helpful|Rating|Date|All