The Nashville Officer is horrible!! RUN!!! - Account Manager Paychex Employee Review

1.0
Apr 30, 2021
Recommend
CEO approval
Business Outlook

Pros

Generous Time off Work from home temporarily during the pandemic

Cons

Manager knows NOTHING about what account managers do. She’s run the ENTIRE Nashville office into the ground. The office at one point was a dead zone, one employee got involved sans motivated the ENTIRE OFFICE to participate. That particular employee and other qualified starting to try and branch out and were held back and even given FALSE bad employee reviews after speaking out to senior management about the culture at the Nashville office. Nothing was done to address this and as a result SEVERAL good employees left the Nashville office, leaving it a wasteland of under achievers who gripe and complain or go on ‘sick’ leave at every opportunity. Do NOT waster your time with this company. You will be over worked, stressed, underpaid and never appreciated until you walk out of the door permanently.

Explore other reviews about Paychex

5.0
Jun 2, 2026
Recommend
CEO approval
Business Outlook

Pros

- Sales training - Team support - Goal oriented work

Cons

Day to day misaligned with company values

1.0
Jun 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Nothing is good about working here.

Cons

Nobody is ever held accountable. Pay is awful. Benefits were all moved out of state, so all providers in the area are all out of network. Jobs are being moved to India. The list goes on. Sales is the absolute favorite department in the entire company. Nothing sales can do is ever wrong, even when they give false information to clients and then the support team has to deal with the fallback. Don't get me started on Payroll.... the entire department has gone to the wind. I honestly don't know how this company ever did good with payroll services. The #1 complaint i got from every single client I interacted with was they could never get ahold of their Payroll Specialist. The company's response to this was to start making other departments learn payroll duties. This year they moved insurance benefits to a plan out of Arkansas, which made every provider I was already seeing become out of network. I had my first major medical scare of my adulthood and ended up paying a few grand out of pocket because U of R was out of network. Promotions are non existent. They make you apply and interview for any role you want to move into. There is nothing good about working here, and i would advise anyone to stay away from them.

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