2.0
Jan 4, 2024
Current employee, more than 3 years
New York, NY
Recommend
CEO approval
Business Outlook
Pros
Great benefits. Unlimited PTO. Flexible work/life balance.
Cons
The company's key differentiators are not invested in by upper management - i.e. poor service from a company that sells 1 to 1 service as a unique feature. Multi-faceted issue but it comes down to lack of investment in training, salaries and SIMPLICITY. Turnover is high in service and sales because neither has enough training, the starting pay is below the market and the internal and external processes to get things done continue to get harder instead of more simplistic. We sell a smooth, well-functioning, service machine but we operate in an out-dated, over complicated, tired and frustrated state.