Decent company - Customer Advocate Paycor Employee Review

4.0
Feb 21, 2023
Recommend
CEO approval
Business Outlook

Pros

The company is decent, people genuinely want to help each other and our clients. The call center is one of the better ones I’ve worked in, but the experience really depends on your manager. I have been fortunate in that regard. Good PTO, but agree it’s hard to use. A lot of encouragement and support from management to usher advocates into different roles in the company once they hit a year. Fully remote. Foster a good atmosphere among employees, encourage you to reach out to others and help each other.

Cons

Legacy systems that never work, answer is to call IT, but it’s never really resolved. Company wide meetings that have “awards” which is basically management patting itself on the back, no recognition for the lower levels. Company makes changes to systems but never seems to actually get the input of the people on the front lines who have to deal with clients day to day to allieviate pain points clients and customer service have. Additionally, there are many client facing features and products that customer advocates are supposed to troubleshoot and assist with yet have no access to, blind leading the blind. Workload is heavy and emotionally exhausting, in addition to speaking with a high volume of clients, customer advocates also have to manage research and follow up of cases.

avatar
Paycor Response
3y
Hello and thank you for your review! It's great to hear that there is a good atmosphere among employees. We are glad that you feel there is a lot of encouragement and support from management to help advocates grow and advance in their roles. However, we are sorry to hear that you have experienced issues with legacy systems and that the company-wide meetings have not been as effective in recognizing the hard work of all employees, especially those at lower levels. We understand the importance of involving front-line employees in decisions regarding the system. Thank you for your valuable feedback, and we appreciate your suggestions. We will use this feedback to improve and continue to strive for a positive work environment for all employees.

Explore other reviews about Paycor

5.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote-first company, flexible hours, very realistic/understanding that human beings work here, not automatons.

Cons

I have none. Honestly. Happiest I've been as an employee in any job I've ever had.

1.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Paycheck hits on time every two weeks.

Cons

I wanted to like working at Paycor. The product has potential and the pitch during the interview process sounded promising. But the reality of day-to-day life here is a far cry from what's advertised. Micromanagement is rampant. Leadership tracks every minute of your day — from login times to bathroom breaks — yet somehow trusts no one to make even the smallest decision independently. You're treated like a number, not a professional. There's zero autonomy, and any attempt to take initiative is quickly shut down. The leadership team is deeply out of touch. Many managers got their roles through tenure, not merit, and it shows. They struggle to answer basic questions about the industry, lean on buzzwords in meetings, and consistently make decisions that anyone with relevant experience would know to avoid. When things go wrong, blame rolls downhill fast. The culture is toxic and cliquey. If you're not in the right social circle, advancement is nearly impossible. Favoritism is blatant, feedback is rarely constructive, and the "open door policy" is a joke — speak up and you'll find yourself quietly pushed out. The work environment doesn't help either. High turnover means institutional knowledge constantly walks out the door. Morale is low, burnout is high, and HR seems more interested in protecting the company than the employees.

1
See reviews by: Helpful|Rating|Date|All