It was good and bad - Bather PetSmart Employee Review

4.0
Jun 30, 2011
Recommend
CEO approval
Business Outlook

Pros

Working at PetSmart was great in the aspect that it allowed me to be around pet lovers and people enthusiastic about animals such as myself. I felt like management listened as much as a large company could. I made friends there and didn't mind coming to work everyday.

Cons

The only cons were Most importantly, the hazards that accompany one working with animals, especially dogs. Unless one does this job they probably can't foresee all the physical problems. There was the daily leaving work with hairs in my eyes, nose, mouth, and hair splinters in my fingers/arms as well as feet being wet all day peeling a lot and having a nose stuffed from trying to block out smells. There's also dogs menstruating on your table and pooping and peeing around and on you. Getting dirty and smelly was fine to me and acceptable, but the common occurrence of leaving work with scratches and cuts and wounds from wrestling upset dogs all day was what led to my resignation. I was afraid of getting seriously wounded or spraining something. I just wrote the other parts to help someone who's considering being a bather to think about some perhaps unconsidered side effects. The only other con was the closed off nature of the salon. It was practically its own store and so segregated from the main store it developed a culture of its own which was inherently hierarchical and cliquey in nature. What I discovered there was that the Groomers were the ones in control there and Bathers were to do their jobs and help the groomers do their jobs. You have social situations at every job but just look out for this set up and don't do anything to make the groomers dislike you.

Explore other reviews about PetSmart

5.0
May 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Fun, welcoming, easy, flexible, growth

Cons

Weekends, slow, customers, busy, fast pace

3.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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PetSmart Response
1d
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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