Ok place to work if you love working with animals, but the overnight shift is underpaid and overworked. - Anonymous employee PetSmart Employee Review

3.0
Jul 3, 2011
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Love working with animals Managers are friendly. Flexible scheudling

Cons

Overnight shift expected to get a lot of work done and not a lot of pay for it. Money to pay tons of managers all throughout the company, but hourly workers get overworked and underpaid. Corporate micromanages company to death. Tons of checklists to sign off on. No benefits for part timers, even though Petsmart offers a "comprehensive and competetive" benefits package and has a "pro associate" philosophy no one other than hourly managers or leads in the Pet Care dept and Seniors in the store are full time.

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5.0
May 4, 2026
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Pros

Fun, welcoming, easy, flexible, growth

Cons

Weekends, slow, customers, busy, fast pace

3.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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PetSmart Response
22h
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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