Hard work pays off here! - Pet Stylist PetSmart Employee Review

5.0
Jul 12, 2011
Recommend
CEO approval
Business Outlook

Pros

Great environment, management was fantastic. Competitive, fun, most employees are really talented.

Cons

It can get catty sometimes as it is a commission based job so be ready to put up a fight for customers if it gets slow. Noticeable drop in customer volume after Oct. 2008. It is starting to go back up a little. High turnover rate if you can't handle stress. However you can make really good money if you are a "power groomer". Just be ready to work your little bum off. :)

Explore other reviews about PetSmart

5.0
May 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Fun, welcoming, easy, flexible, growth

Cons

Weekends, slow, customers, busy, fast pace

3.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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PetSmart Response
9h
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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