Enjoyable animals but poor management and accountability - Anonymous employee PetSmart Employee Review

3.0
Apr 30, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The animals are great to work with and sometimes your coworkers.

Cons

Not great management team, no concrete tasks, no one gets held accountable.

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PetSmart Response
1mo
We appreciate you taking the time to review and want to learn more about your experience. If you would like to connect with our team via the CareSmart line at 1-800-738-4693 we'd love to chat through more details so we can help!

Explore other reviews about PetSmart

5.0
Jun 5, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Very good relationship with colleague

Cons

Not very flexible on work times

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PetSmart Response
5d
We're happy to hear you enjoyed working with us, thanks for taking the time!
4.0
Jun 14, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

15% off whole store 50% proprietary brands Petting animals Friendly customers Almost never declines requested days off

Cons

Must have min one weekend day available No room for growth very hard to become full time Must make requests a month in advance even thought the schedule come out Thurs/fri for the following week, shifts can be unpredictable Coworkers with seniority have “better” shifts Scrubbing tanks may have you armpit deep They say everyone is equal and gets paid the same but not everyone put in the same effort, ex: some people don’t do pet care at all or never close or never work truck days

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