Great pay and friendly atmosphere with good hours - Call Center Customer Service Representative PetSmart Employee Review

5.0
Jun 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Good Hours Friendly Atmosphere Great pay

Cons

No complaints, this was an awesome experience

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PetSmart Response
1w
Thank you for taking the time to share your experience! We're so glad to hear you enjoyed the friendly atmosphere, consistent hours, and your time with the team. We appreciate your kind words and wish you all the best in what's next!

Explore other reviews about PetSmart

5.0
Jul 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Good place to work there

Cons

The location is very far

1.0
Jun 2, 2026
Recommend
CEO approval
Business Outlook

Pros

The company pushes for more and more from the bottom level employees without better pay. I worked there before the restructuring and; not much can make me cry, but working here sure did, even back then. I can’t imagine how anxiety inducing it must be to work there now. Animal welfare is a complete non-concern. The only thing that’s pushed is sell, sell, sell. It’s borderline dystopian. Bad management seems to be a common issue, not only from my experience, but many others’ as well. I worked until I was an exhausted sweaty mess to make sure everything in pet care or, when I groomed, the salon, was cleaned to perfection as expected of me (and I reiterate: “me,” because these standards were not expected of my co-workers, just me) and overall felt very unseen. The only times I did feel “seen,” was when mistakes were made. Work was treated like boot camp. A co-worker that was subtley targeting/bullying me, and even started rumors accusing me of racist remarks(!!!), was promoted and anything I reported was downplayed because they were friends with the assistant manager. Working here was an overall traumatizing experience.

Cons

Employees are expected to be work-robots

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PetSmart Response
3w
We’re disappointed to hear that your experience didn’t reflect what we aim to create for our associates, and we appreciate you taking the time to share your feedback. We invite you to contact the CareSmart line at 1-800-738-4693 so we can learn more and see how we can support you. Thank you.
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