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      PetSmart

      Engaged Employer

      PetSmart reviews

      Enjoy working with pets, but poor management affects quality - Professional Pet Stylist PetSmart Employee Review

      3.0
      Jun 22, 2026
      Professional pet stylist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work with pets, earn tips and commission.

      Cons

      Corporate salon means no logic and reason to the rules and they can change day by day. Pushed to churn as many grooms out as possible instead of do quality work. No clear communication from management and no positive feedback from management, only beratings and lectures and threats to being replaced.

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      PetSmart Response
      1w
      Thank you for sharing your feedback. We're glad to hear you enjoy working with pets and appreciate the earning opportunities in our salons. We also appreciate you taking the time to share your perspective on communication, recognition, and the salon experience. If you'd like to discuss your experience further or receive additional support, please reach out to our CareSmart team at 1-800-738-4693.

      Explore other reviews about PetSmart

      5.0
      May 4, 2026
      Cashier
      Recommend
      CEO approval
      Business Outlook

      Pros

      Fun, welcoming, easy, flexible, growth

      Cons

      Weekends, slow, customers, busy, fast pace

      2.0
      Jul 6, 2026
      Pet salon leader
      Recommend
      CEO approval
      Business Outlook

      Pros

      Dynamic environment with good opportunities in various departments

      Cons

      Leadership cuts at store level led to overworked environment and that had a profound impact on employees' ability to keep up minimum standards of quality and safety, especially in the salons.

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