Hard work, good opportunities for growth, great people, strong managment, young company - Anonymous employee PetSmart Employee Review

4.0
Aug 15, 2011
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Large company with large company perks and benefits. Many opportunities for growth and training if you put in the effort. "Pet people" tend to be kinder and more caring creating a very friendly atmosphere. Great to be able to bring in you pet on Fridays.

Cons

Hard work is expected. You are likely to work several weekends and 40 hour weeks are a luxury (depends on the department).

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5.0
May 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Fun, welcoming, easy, flexible, growth

Cons

Weekends, slow, customers, busy, fast pace

3.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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PetSmart Response
1d
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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