Find another pet store! - Dog Groomer PetSmart Employee Review

1.0
May 22, 2016
Recommend
CEO approval
Business Outlook

Pros

The fact that you can go to grooming academy with a 2 year contract, and a discount on dog food.

Cons

The lack of support from managers, awful hours, always under staffed with an extremely high turnover rate, sudden 'policy' changes without warning, The company used to be a good place to work for, but is going downhill at a rapid rate. They care more about their 'business' than your family. They take out sales and promotions from your paycheck if you are a groomer.

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5.0
May 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Fun, welcoming, easy, flexible, growth

Cons

Weekends, slow, customers, busy, fast pace

3.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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PetSmart Response
19h
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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