Always buys - Anonymous employee PetSmart Employee Review

3.0
Aug 29, 2011
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

great people to work with in store along with the great customers you get to meet through out your day

Cons

always lots of stuff to do around the store and never enough staff on to do it. more of the training was on the fly and always rushed

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5.0
May 4, 2026
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Pros

Fun, welcoming, easy, flexible, growth

Cons

Weekends, slow, customers, busy, fast pace

3.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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PetSmart Response
22h
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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