Too Demanding for LITTLE pay! - Anonymous employee PetSmart Employee Review

1.0
Sep 1, 2011
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There are very little pros to working at this location! The only thing that could possibly be a pro is the flexible schedule.

Cons

Must work every department for little pay. The most you get in a raise is 14cents. Meanwhile you only get yearly reviews. They have a major turn over rate! So there is very little coverage. Full-time is only for managers You can have 36 hours one week and 15 the next NO positive reinforcment hard work goes unnoticed!

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5.0
Jun 5, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Very good relationship with colleague

Cons

Not very flexible on work times

avatar
PetSmart Response
3w
We're happy to hear you enjoyed working with us, thanks for taking the time!
3.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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PetSmart Response
3d
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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