Store Leader - Store Leader PetSmart Employee Review

2.0
Jun 22, 2016
Recommend
CEO approval
Business Outlook

Pros

Enjoy working with other Store Leaders, staff, and customers. Not many jobs out there that allow you to "play with the puppies" while working.

Cons

Very stressful position. Job is not for the faint of heart. New ownership has stripped away service hours, reduced bonus structure and put into place a highly competitive scorecard that pits stores against each other. Now stores no longer work together and hold ideas back from one another in order to gain a competitive edge against the group. PetSmart is highly successful at making money at the expense of its employees.

Explore other reviews about PetSmart

5.0
May 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Fun, welcoming, easy, flexible, growth

Cons

Weekends, slow, customers, busy, fast pace

2.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Dynamic environment with good opportunities in various departments

Cons

Leadership cuts at store level led to overworked environment and that had a profound impact on employees' ability to keep up minimum standards of quality and safety, especially in the salons.

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