Rewarding! - Anonymous employee PetSmart Employee Review

4.0
Sep 14, 2011
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The best thing about working at PetsMart is the customers who genuinely care about their pets and people around them. You can educate a pet parent on the proper care for their pet, and they appreciate it.

Cons

The worst thing is the customers who never listen to the associates on the basic and proper care of their pets. It's even worse when you are dealing with fish, and someone brings in a bag of dead fish that died because a tank was over crowded.

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5.0
Jun 5, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Very good relationship with colleague

Cons

Not very flexible on work times

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PetSmart Response
2w
We're happy to hear you enjoyed working with us, thanks for taking the time!
3.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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PetSmart Response
1d
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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