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      PetSmart

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      PetSmart reviews

      Stay away from Petsmart Call Center - Petshotel Reservation Agent-call Center PetSmart Employee Review

      1.0
      Jul 26, 2016
      Petshotel reservation agent-call center
      Recommend
      CEO approval
      Business Outlook

      Pros

      being able to bring your dog to work, part time flexible schedule

      Cons

      inexperienced management, antiquated systems, no assigned seats and not enough space for the number of agents, everyone is hired part time, no HR Support, call center trainers with no professional training experience, and metrics set with too many uncontrolled issues, unable to participate in campus events and required to work holidays when rest of campus is off

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      5.0
      May 4, 2026
      Cashier
      Recommend
      CEO approval
      Business Outlook

      Pros

      Fun, welcoming, easy, flexible, growth

      Cons

      Weekends, slow, customers, busy, fast pace

      2.0
      Jul 6, 2026
      Pet salon leader
      Recommend
      CEO approval
      Business Outlook

      Pros

      Dynamic environment with good opportunities in various departments

      Cons

      Leadership cuts at store level led to overworked environment and that had a profound impact on employees' ability to keep up minimum standards of quality and safety, especially in the salons.

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