Horrible, high expectations, low pay, terrible management. - Anonymous employee PetSmart Employee Review

1.0
Jul 29, 2016
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Interesting animals, nice customers, fun tasks at times. There is an employee discount and you can purchase clearance items.

Cons

Horrible management, low pay, too much work expected to be done in 5 hour shifts with no one else in your department, you have to be working on something every second with no allowance for customer service responsibilities or emergency situations. The animals are kept in cramped, solids walled bins for months.

Explore other reviews about PetSmart

5.0
May 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Fun, welcoming, easy, flexible, growth

Cons

Weekends, slow, customers, busy, fast pace

2.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Dynamic environment with good opportunities in various departments

Cons

Leadership cuts at store level led to overworked environment and that had a profound impact on employees' ability to keep up minimum standards of quality and safety, especially in the salons.

See reviews by: Helpful|Rating|Date|All