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      PetSmart

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      PetSmart reviews

      You will lose all confidence you ever had in yourself - Pet Stylist PetSmart Employee Review

      3.0
      Oct 13, 2011
      Pet stylist
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Good chances of a raise if you are a salon worker -Full time employee benefits -Ability to turn any dogs away if you are uncomfortable grooming them -Lots of safety policies

      Cons

      -The people who write rules for the salon have clearly never done that particular job -Lack of confidence from Managers to Groomers -Will comp your pay for very minor issues in a groom, some which are unavoidable -Lack of willing communication between district manager, store manager, salon manager, and associates -Lack of structure when it comes to what rules will be acknowledged and which will actually be followed by management -Realization that no one but Pet Stylists have ever done that particular job

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      5.0
      May 4, 2026
      Cashier
      Recommend
      CEO approval
      Business Outlook

      Pros

      Fun, welcoming, easy, flexible, growth

      Cons

      Weekends, slow, customers, busy, fast pace

      3.0
      Jun 27, 2026
      Experience leader
      Recommend
      CEO approval
      Business Outlook

      Pros

      If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

      Cons

      Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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      PetSmart Response
      1d
      Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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