Great place to work as long as your not there for the money. - Anonymous employee PetSmart Employee Review

4.0
Nov 3, 2011
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Tons of experience working with animals! You learn a lot about different types of animals as well as gaining experience treating sick animals.

Cons

Very low salaires, lots of work for little pay. In petcare department you are constantly cleanning cages everyday except Saturday and Sunday in which you still have to clean fish tanks. Have to deal with rude people who ask for your advice then tell you that you don't know what your talking about.

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5.0
May 4, 2026
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CEO approval
Business Outlook

Pros

Fun, welcoming, easy, flexible, growth

Cons

Weekends, slow, customers, busy, fast pace

3.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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PetSmart Response
1d
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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