Horrible company to work for! - Anonymous employee PetSmart Employee Review

1.0
Sep 24, 2016
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Most employees are hard working and good team members to work with. Competitive salaries compared to other local companies.

Cons

New upper management does not care about employees or their future in the company, so a lot of talented and long time employees are leaving or being made to leave. Leadership just wants to drive higher profit margins and is over-working people at all levels in the company. Total chaos all the time! Everyone is complaining about something and the work environment is very negative. Unless you are among the select favorites you will not get promoted. They prefer to hire more external people than promote from within. Culture of the company has changed for the worse and middle management is just blaming people below them for mistakes or bad decisions to save their jobs.

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Pros

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Cons

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3.0
Jun 27, 2026
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Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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PetSmart Response
4d
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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