This company is f-ed. Horrible senior leadership killing this company - Anonymous employee PetSmart Employee Review

1.0
Oct 12, 2016
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

None since new being acquired.

Cons

No quality of life. Horrible senior leadership decision making. Senior leadership does not care about anyone or anything but filling their pockets. Company used to be a good company to work for but is now ruined. Micromanaging to death. Not realistic in expectations. Complete disconnect between the stores and senior leadership team.

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Pros

good pay benefits PTO always approved

Cons

sometimes pet health and care is overlooked

1.0
Jun 2, 2026
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Pros

The company pushes for more and more from the bottom level employees without better pay. I worked there before the restructuring and; not much can make me cry, but working here sure did, even back then. I can’t imagine how anxiety inducing it must be to work there now. Animal welfare is a complete non-concern. The only thing that’s pushed is sell, sell, sell. It’s borderline dystopian. Bad management seems to be a common issue, not only from my experience, but many others’ as well. I worked until I was an exhausted sweaty mess to make sure everything in pet care or, when I groomed, the salon, was cleaned to perfection as expected of me (and I reiterate: “me,” because these standards were not expected of my co-workers, just me) and overall felt very unseen. The only times I did feel “seen,” was when mistakes were made. Work was treated like boot camp. A co-worker that was subtley targeting/bullying me, and even started rumors accusing me of racist remarks(!!!), was promoted and anything I reported was downplayed because they were friends with the assistant manager. Working here was an overall traumatizing experience.

Cons

Employees are expected to be work-robots

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PetSmart Response
3w
We’re disappointed to hear that your experience didn’t reflect what we aim to create for our associates, and we appreciate you taking the time to share your feedback. We invite you to contact the CareSmart line at 1-800-738-4693 so we can learn more and see how we can support you. Thank you.
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