Heartbreaking - Corporate Office PetSmart Employee Review

1.0
Mar 30, 2017
Recommend
CEO approval
Business Outlook

Pros

At least I'm employed? Wearing jeans each day is still pretty good. Having the facilities like the cafe, gym and daycare on campus has always been nice

Cons

Where to begin? It breaks my heart to see what's become of this company. Fear based management and incompetence run rampant. The CEO is reactive instead of pro-active, creates initiatives like a humming bird with ADHD and then throws a tantrum when they don't workout. One idea snowballs into multiple projects that waste associates time due to lower level management hearing "I like blue" from the CEO and suddenly everything that comes from PetSmart needs to be blue. Spineless and terrified to lose their jobs, there is no leadership. No mentoring. Amazing associates have either been let go or quit without looking back. The few of us that hold out hope for the old days of a culture you could be proud of are dwindling daily. I'd cry if I wasn't so burnt out. The days were I worked hard to make a difference have been replaced by absolute apathy because just don't care anymore. This place, a place I used to take pride in working at, has just become a paycheck and a way to pay the bills until I find something better.

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5.0
Jul 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Good place to work there

Cons

The location is very far

1.0
Jun 2, 2026
Recommend
CEO approval
Business Outlook

Pros

The company pushes for more and more from the bottom level employees without better pay. I worked there before the restructuring and; not much can make me cry, but working here sure did, even back then. I can’t imagine how anxiety inducing it must be to work there now. Animal welfare is a complete non-concern. The only thing that’s pushed is sell, sell, sell. It’s borderline dystopian. Bad management seems to be a common issue, not only from my experience, but many others’ as well. I worked until I was an exhausted sweaty mess to make sure everything in pet care or, when I groomed, the salon, was cleaned to perfection as expected of me (and I reiterate: “me,” because these standards were not expected of my co-workers, just me) and overall felt very unseen. The only times I did feel “seen,” was when mistakes were made. Work was treated like boot camp. A co-worker that was subtley targeting/bullying me, and even started rumors accusing me of racist remarks(!!!), was promoted and anything I reported was downplayed because they were friends with the assistant manager. Working here was an overall traumatizing experience.

Cons

Employees are expected to be work-robots

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PetSmart Response
3w
We’re disappointed to hear that your experience didn’t reflect what we aim to create for our associates, and we appreciate you taking the time to share your feedback. We invite you to contact the CareSmart line at 1-800-738-4693 so we can learn more and see how we can support you. Thank you.
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