Change of values - Bather PetSmart Employee Review

4.0
Aug 2, 2017
Recommend
CEO approval
Business Outlook

Pros

Our store had incredible management: welcoming, helpful, and generally good, hard-working people who genuinely love animals and want to do good things. I worked in the grooming salon and although it's a very physically demanding job and customers can occasionally be an absolute nightmare, I actually really enjoyed it. It's hard to complain about working with dogs.

Cons

I worked here for about two and a half years. As time went on it felt like the company got more and more greedy and started putting more importance on money than the welfare/safety of the employees or the animals. In 2014 groomers we're doing more or less 4 dogs a day. 5 if they were small/easy. Today they are expect to do 7. Each dog takes about three hours. All employees in the salon regularly clocked out for lunches but worked through them. If you didn't take a lunch you were lectured because of the law, but if you Did take it you were lectured because you have dogs to do and you can't just be walking out for 30 minutes when it's so busy (no one took 15's... lol what a joke idea) There was more pressure to get dogs done quickly rather than safely and with a quality job done. Groomers/bathers were constantly at each other's throats because everyone was miserable. It went from a difficult but rewarding job to an outright nightmare. I go and visit occasionally now even though my dog passed and everyone from managers to bathers seems miserable and at wit's end. It is not the same environment that made me love the store when I was in my first year or so.

Explore other reviews about PetSmart

5.0
Jun 5, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Very good relationship with colleague

Cons

Not very flexible on work times

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PetSmart Response
2w
We're happy to hear you enjoyed working with us, thanks for taking the time!
3.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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PetSmart Response
2d
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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