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      PetSmart

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      PetSmart reviews

      Stay Away - Store Leader PetSmart Employee Review

      2.0
      Aug 31, 2017
      Store leader
      Recommend
      CEO approval
      Business Outlook

      Pros

      40 hour a week salary expectation, good pay, love the people I work with. 2 weeks vacation to start, 3 weeks when you hit 5 years or pick up Store Leader and above positions.

      Cons

      This company cannot figure out how to get out of it's own way right now. The stores are completely bogged down with tasks even though the company said they want the customer to come first. If you even spent a day just helping customers you would be 2 days behind. The store leaders unfortunately are the ones to pay for the short staff and volatile conditions. Haven't seen a bonus in 2 years.

      Explore other reviews about PetSmart

      5.0
      Jun 5, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Very good relationship with colleague

      Cons

      Not very flexible on work times

      avatar
      PetSmart Response
      2w
      We're happy to hear you enjoyed working with us, thanks for taking the time!
      3.0
      Jun 27, 2026
      Experience leader
      Recommend
      CEO approval
      Business Outlook

      Pros

      If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

      Cons

      Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

      avatar
      PetSmart Response
      2d
      Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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