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      PetSmart

      Engaged Employer

      PetSmart reviews

      decent place to work - Stocker PetSmart Employee Review

      3.0
      Mar 5, 2009
      Stocker
      Recommend
      CEO approval
      Business Outlook

      Pros

      The people are great and we are able to work around pets all day. Many people bring in there dogs. At times it can be a fun environment to work in. The discount is great especially with the amount of things on sale.

      Cons

      There is a lack of communication between managers, and between management and associates. Each manager seems to have their own idea on how things are to be done. The pay is not all that great and there always seem sto be a shortage of hours. We are told to great every customer, but many get irritated that they are asked 7 or 8 times what an associate "can help them with today."

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      5.0
      May 4, 2026
      Cashier
      Recommend
      CEO approval
      Business Outlook

      Pros

      Fun, welcoming, easy, flexible, growth

      Cons

      Weekends, slow, customers, busy, fast pace

      3.0
      Jun 27, 2026
      Experience leader
      Recommend
      CEO approval
      Business Outlook

      Pros

      If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

      Cons

      Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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      PetSmart Response
      1d
      Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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