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      PetSmart

      Engaged Employer

      PetSmart reviews

      Pet Care Associate, Bather, and Cashier - Professional Bather PetSmart Employee Review

      5.0
      Sep 30, 2012
      Professional bather
      Recommend
      CEO approval
      Business Outlook

      Pros

      Working for this company is amazing. They totally understand that sometimes that you get into jams and you may be late for work or call in sick. The managers at Pet Smart call and ask if you're okay, not why are you late. They care about their employees and its a very friendly environment. Also, working with animals? Come on bro, nothing is better than that :D

      Cons

      Pet Smart has a strict policy when it comes down to how many hours that they can split up between the workers each week. One week you could work 32 hours a week, the next 19; the hours per week you have isn't very consistent.

      Explore other reviews about PetSmart

      5.0
      Jun 5, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Very good relationship with colleague

      Cons

      Not very flexible on work times

      avatar
      PetSmart Response
      2w
      We're happy to hear you enjoyed working with us, thanks for taking the time!
      3.0
      Jun 27, 2026
      Experience leader
      Recommend
      CEO approval
      Business Outlook

      Pros

      If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

      Cons

      Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

      avatar
      PetSmart Response
      2d
      Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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