Store Leader - Store Leader PetSmart Employee Review

4.0
Apr 12, 2018
Recommend
CEO approval
Business Outlook

Pros

How you lead is directly related to how you view the company and the job. I’ve been with the company over 10years and worked with good and bad leaders. You have to know the difference between leadership and management. You have to be involved and hands on. A Store Leader controls the atmosphere of the store overall. Company encourages development and internal promotions. Lots of policies and procedures - I list this as a positive because they are meant to govern daily tasks and operations to encourage safety and consistency. Encourages recognition from associate level up through corporate level. The company expects more leadership and less management at all levels.

Cons

Having worked my way up in this company I know that as a whole, as with any employer, this company does employ bad leaders. I know there is favoritism within teams from store level up through regional levels, perhaps even higher. Turn over at the store level is huge because the associates aren’t paid competitively enough. Bonuses are hard if not impossible to achieve based on expense gate and the budget they give you.

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5.0
Jun 5, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Very good relationship with colleague

Cons

Not very flexible on work times

avatar
PetSmart Response
2w
We're happy to hear you enjoyed working with us, thanks for taking the time!
3.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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PetSmart Response
2d
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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