Good for first time job people but not for smart or independent thinkers - Cashier PetSmart Employee Review

3.0
Nov 6, 2012
Recommend
CEO approval
Business Outlook

Pros

People who love and care for animals are certainly nice to work with as are the customers coming in looking for help and advice concerning their animals. actively promotes dog and cat adoptions. the dog training at this company teaches newer positive ways to learn obedience; better than yanking the dogs neck with a chain. I also think this company really likes to hire give opportunities/advancement the younger "first job" set.

Cons

Constantly changing days and hours of work gives little room to plan life outside of work. Managers have a ton of micro management to do which leaves little time for nuts and bolts of staff business, concerns, betterment of store. Be prepared for days to go by if you have a question to get an answer and feel lucky when you do get an answer. New ideas seem to be shot down quickly or you get a nod. Any comment to a manager gets discussed with all the managers. If you are interested in being a good company soldier, have not had a job before, love animals, and helping people this is a place for you. Pay and raises are low ; reviews based on if you are liked by managers, staff, service you give customers, which if fine,but not based on your specific job duties. So, if you EVER have a disagreement (or even perceived) with staff, especially managers, or any questionable comment from a customer, no matter how 110% you have done in the last year or how many customers have said nice things about you, you still have a strike. And there is no defending yourself ,reasons, or explanation allowed AT ALL

Explore other reviews about PetSmart

5.0
May 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Fun, welcoming, easy, flexible, growth

Cons

Weekends, slow, customers, busy, fast pace

3.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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PetSmart Response
7h
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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