Great place to work if you like pets - Anonymous employee PetSmart Employee Review

3.0
Nov 7, 2012
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

You will always have something in common with the people you work with, and the people who shop at your store. Everyone is generally happy and drama free.

Cons

It's impossible to fire anyone and employees are rarely held accountable for anything at any level. The raises are terrible. You'll get maybe a 10-20 cent raise a year, so haggle for your initial offer if hired, you won't see much afterward.

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5.0
May 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Fun, welcoming, easy, flexible, growth

Cons

Weekends, slow, customers, busy, fast pace

3.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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PetSmart Response
20h
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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